Add expected salary to your profile for insightsAt Compass, we're all about helping people get back on the road after an accident.
With over 20 years of experience, we're a leading provider in accident management services, supporting customers through every step of the process.
If you're passionate about customer service, leadership, and making a difference, this is the perfect opportunity for you!We're looking for a motivated Assistant Branch Manager to join our Townsville branch and help us deliver top-tier service and smooth operations.What You'll Be Doing:Leading the day-to-day operations to ensure everything runs smoothly and customers get the best experience.Supporting and mentoring a talented team, fostering a positive, fun, and collaborative work environment.Helping the Branch Manager drive performance, hitting key goals around customer satisfaction, operational targets, and profitability.Handling customer escalations and resolving issues quickly, with a solutions-focused approach.Working to make sure we stay on top of company policies and regulations.Contributing to innovative strategies that drive the branch's growth.Managing inventory, budgets, and resources effectively.About You:You're someone who loves working in a fast-paced environment and enjoys leading by example.
Whether you're guiding your team or dealing with customers, you bring positive energy and a can-do attitude.
You're excited about solving problems, growing professionally, and making a real impact in the business.What We're Looking For:Leadership or management experience (automotive or service industry experience is a bonus!
).Strong customer service skills – you're all about building relationships and helping others.A proactive mindset with the ability to think on your feet and handle multiple tasks.Excellent communication and interpersonal skills.A genuine passion for leading teams and delivering results.Why Compass?Established & Trusted: Join a company with over 20 years of success in the accident management industry.Growth Opportunities: We're all about helping you level up – training, development, and career progression are built into everything we do.Impactful Work: You'll make a difference every day by helping customers navigate tricky situations.Awesome Culture: Collaborative, supportive, and a place where your voice is heard.Ready to Make an Impact?If you're ready to take on a leadership role and be part of an exciting, growing team, we'd love to hear from you, click "Quick Apply" to get started!Your application will include the following questions:How many years' experiences do you have as an Assistant Branch Manager?Do you have a current unrestricted Australian driver's license?Do you have customer service experience?Which best describes your working rights in Australia?What's your expected annual base salary?Are you willing to obtain a police check?
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