Home Claims Assessor Perth Based Permanent Role Welcome to a place where you can chase real progress and drive real change, and that includes your own career.
Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable.
In return, you'll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.
We love a diverse team and some of our team come from a background in the insurance industry (home claims specifically), site supervisors, estimators, trade background, property managers and even those from leadership and management roles.
The role The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of 'Building futures, and protecting what matters' for our customers.
The Assessor works closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation of both building and contents items.
This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.
The Assessor will be involved in assessing all types of insured events, from small scale impact claims to major fire and flood claims.
What you'll do Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with Builders, Engineers, Restorers, and Scoping Consultants as well as determine reserve within delegation levels. Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including Customers, Claims Managers, Repairers and Suppliers. Deliver professional and brilliant service when completing on-site, desktop and virtual assessments, interacting with Customers on the Claims Managers request. Support the Claims Manager to identify Customer resolution strategies to minimise Customer escalations. Determine an appropriate claim fulfilment method that balances Customer needs with business outcomes. Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported. Respond to customer and stakeholder requests within expected or agreed timeframes. Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims. What you'll bring Home Claims Insurance, Assessing, Loss adjusting or Property Manager experience. Strong ability to interpret policies and to determine the correct policy response. Capability to use different technology/systems. Highly developed organisational and time management skills. Proven performer in customer service roles. Skilled in analysis, problem solving, decision making and negotiation skills. Current Unrestricted Drivers Licence. If this opportunity sounds like the challenge you have been looking for please apply online today.
Advertised: 17 Sep 2024 AUS Eastern Standard Time Applications close: 11 Oct 2024 AUS Eastern Daylight Time
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