Department of Justice & Attorney General QLD – South Brisbane QLD
Full time, Contract, Part time, Casual/Temporary
Victim Assist QueenslandThe Assessor will be appointed by the chief executive as a Government Assessor under the Victims of Crime Assistance Act 2009 (Section 128).
This position reports to the Team Leader, Financial Assistance and will: Perform functions as required under the Victims of Crime Assistance Act 2009.Undertake evidence-based decision making in line with legislative intent to provide financial assistance to victims of crime.Provide authoritative advice to administrative officers as required to enable the timely and responsive delivery of services to victims of crime.Your key responsibilities: Undertakes evidence-based decision making in accordance with the Victims of Crime Assistance Act 2009.Delivers quality and responsive services to clients through the application of Victim Assist resources, policies, processes, systems and technologies.Responsible for the case-management of applications for financial assistance, including accurate record-keeping, and providing mentoring as required.Takes responsibility for completion of work and seeks guidance when required.Communicates effectively and creates trusting relationships with a range of stakeholders including other departmental business units and the non-government sector, ensuring the effective and efficient delivery of Victim Assist services.Contributes to a high performing team, collaborates with others, displays motivation, and shares and encourages innovative ideas.Identifies and implements ways to continually improve services, though sharing and seeking creative ideas, suggestions and data to inform the effective delivery of services.Technical skills, abilities and cultural capability: Works independently and identifies more effective methods of work operation.Sets priorities that accurately reflect the relative importance of job and responsibilities.Establishes and maintains co-operative working relationships with co-workers and the public.Speaks effectively with persons of various social, cultural, economic and educational backgrounds.Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.Takes a trauma-informed approach when working with First Nations people and other vulnerable clients.Applications to remain current for 12 months. Job Ad Reference: QLD/597567/24
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