Assessment Officer

We are looking for an Assessment Officer to join our team at the Queensland Building and Construction Commission (QBCC). In this role, you will assess and determine matters related to the delivery of QBCC services, including building disputes, home warranty insurance claims, compliance, and licensing. Our Mackay office provides a welcoming lounge area, abundant natural light, ergonomic workspaces, and flexible meeting rooms designed to promote collaboration. We pride ourselves on fostering a strong sense of community through team-building activities and networking events. If you're ready to make a meaningful impact in a dynamic environment, we'd love to hear from you! Apply today and be part of our mission to support a thriving building and construction industry in Queensland.Key Outcomes And AccountabilitiesThe aim of this role is to:Analyse and assess building dispute matters, licensing applications, and insurance claims including declining claims, and compliance matters in accordance with relevant legislation, policy and procedures.Analyse and assess building disputes, licensing applications, and insurance claims including declining claims, and compliance matters with a view to achieving an outcome that considers the position of all parties and is fair.Analyse and assess building dispute matters, licensing applications, and insurance claims including declining claims with a view to making decisions that will withstand scrutiny and review.Ensure all customer communications including case notes are of a professional standard.Manage caseloads to achieve determined throughput measures.Provide consumers, contractors and industry stakeholders with advice regarding building industry regulation administered by QBCC.Represent the QBCC in promotional and educational activities and in hearings before the tribunal and courts as required.Contribute to and support the operations of the Regional Service Center, including providing a face-to-face service to customers at the front counter, and support to your team in the provision of customer service.How to apply:To apply for this opportunity, please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.Occupational groupAdministration
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