The purpose of this position is to analyse, assess and determine matters relating to the delivery of QBCC's services including building disputes, home warranty insurance claims, compliance, and licensing.Key Outcomes/AccountabilitiesThe key outcomes and accountabilities of this role are to:Analyse and assess building dispute matters, licensing applications, and insurance claims including declining claims, and compliance matters in accordance with relevant legislation, policy, and procedures.Analyse and assess building disputes, licensing applications, and insurance claims including declining claims, and compliance matters with a view to achieving an outcome that considers the position of all parties and is fair.Analyse and assess building dispute matters, licensing applications, and insurance claims including declining claims with a view to making decisions that will withstand scrutiny and review.Ensure all customer communications including case notes are of a professional standard.Manage caseloads to achieve determined throughput measures.Provide consumers, contractors, and industry stakeholders with advice regarding building industry regulation administered by QBCC.Represent the QBCC in promotional and educational activities and in hearings before the tribunal and courts as required.Contribute to and support the operations of the Regional Service Center, including providing face-to-face service to customers at the front counter, and support to your team in the provision of customer service.Candidate AttributesTo determine your suitability for the role, you will be assessed on how well you demonstrate the following capabilities:Vision - Through being connected, understand how your work aligns to the organisational objectives. Be proactive and helpful with customers including homeowners and licensees and assist them to navigate through the legislative conditions. With a focus on people, engage with customers and stakeholders to educate and raise awareness of topical issues, provide them with advice on their rights and responsibilities, and information about the role of the QBCC. Demonstrate support for organisational change by being receptive and resilient in uncertain times.Results – By valuing customers, build strong relationships with customers to foster a culture of professionalism and compliance and ensure safer construction practices. Be clear and concise in communications to promote better understanding by customers of decisions.Accountability – Pursue excellence in the achievement of determined key performance indicators relevant to throughput and workload management. Be courageous and display rigour in the analysis of facts relevant to case assessments with a focus on evidence-based reporting and good decision making, which is based on legislation, policy, and is able to withstand review. Maintain a high standard of professionalism in practices relevant to program areas.How to ApplyTo apply for this opportunity, please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.Occupational Group Administration
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