Take the next step. Be part of something bigger at Suncorp.
We have an exciting opportunity for people who have experience within the claims industry with a passion for delivering exceptional customer service to join our Motor Claims team in Eagle Farm, as an Assessing Coordinator.
This role is a central point for assessment and towing related queries from customers and providers. You will be based on site with two assessors, taking photos of cars and triaging them for assessment.
What you'll do
As an Assessing Coordinator, you will work with assessors, tow providers, our repairer network and customers to ensure that claims progress smoothly through the assessment and repair process, supporting customers to get back on the road sooner.
Key Responsibilities include:
Coordinate assessment bookings and ensure claims are correctly pathed for assessment.
Assist with assessing and towing related queries from claims teams, customers, repairers and providers.
Coordinate any post assessment and repair activities for the customer.
Work closely with towing provider partners to ensure SLAs are met.
Identifying key areas for improvement based on the job experience.
What you'll bring
Motor Claims or Claims experience preferred.
Passion for customers and delivering exceptional service.
The ability to multi-task and have outstanding time management skills.
Strong attention to detail and can work well under pressure.
Strong communication skills with the ability to tailor communication to the audience to articulate complexity.
Ability to use customer and commercial acumen to enhance business performance.
Knowledge of Claim Centre and MS Office Suite.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths.
Study support - We encourage external learning and offer study support to eligible employees.
Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee.
Why you'll love working with us
Joining our team is more than just a job; it's a chance to grow, learn and thrive. We offer competitive compensation, a nurturing work environment, ongoing training, and ample opportunities for your career advancement.
If this sounds like the opportunity you have been looking for, apply now! If you'd like to discuss this role in more detail, please contact our delivery partners.
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers.
Advertised : 12 Nov 2024 AUS Eastern Daylight Time
Applications close : 24 Nov 2024 AUS Eastern Daylight Time
#J-18808-Ljbffr