Networks & Systems Administration (Information & Communication Technology)
Government - State (Government & Defence)
Full time
ASO7 - $108,109 min to $116,864 pa plus super
About us:
The Department of State Development is working to shape South Australia's future by driving economic growth.
Our role is to ensure that South Australia capitalises on the opportunities before us, to ensure that we are well-positioned to take advantage of the state's significant economic opportunities.
Working at DSD will provide you with an exciting opportunity to contribute to the delivery of some of the government's major economic initiatives, and importantly, make a lasting positive difference and contribute to the prosperity of our state.
As a newly created agency, we are recruiting across several different roles to help drive our state forward, and we want you to join us on this journey.
We take pride in being an employer of choice and providing a work environment that is vibrant and rewarding for people of all levels.
Help us shape our state's economic future and position South Australia on the national and global stage.
About the role:
The Salesforce System Administrator reports to the Salesforce Product Manager and is responsible for:
Coordinating and delivering high-quality platform support and maintenance services across all South Australian State Government schools and preschools to ensure effective use and operations of the platform. Providing project associated duties including but not limited to onboarding new customers, obtaining technical requirements from customers, and planning, configuring, implementing and testing enhancements and extensions as required. Contributing to the delivery and maintenance of efficient work practices within the Officer. The position will work closely with business leaders and subject matter experts (SME) across the Department and internal technical stream leads and staff (i.e. in the areas of integration, data, user experience and customer support/service delivery) to ensure a high-quality contemporary Salesforce capability.
The position will also be required to establish and maintain strong partnerships with external providers including Salesforce, implementation and other technology partners and providers.
Key Competencies:
To apply and succeed in the role, you will have:
Significant experience in providing high quality customer service in an ICT environment, including responding appropriately to a broad range of user requirements, resolving complex IT issues through investigation, analysis, research and consultation and preparing application and system specifications to meet diverse customer needs. Comprehensive technical knowledge of, and significant hands-on experience with, the Salesforce platform, including maintenance, modification and implementation and ability to determine solutions with an understanding of how the platform fits into the department's overall digital architectural landscape. Comprehensive knowledge of ICT systems, PC Hardware, operating systems, cloud solutions and application systems, and of their development lifecycle, ICT analysis and design methodologies, ServiceNow support procedures, practices and techniques, and awareness of the importance of standards in all areas of ICT application systems support. Significant successful experience with managing external ICT providers via a partnership approach ensuring maximum ongoing value to the department. Remuneration:
Competitive salary $108,109 min - $116,864 max pa plus superannuation
Benefits:
Bringing your talent to the Department of State Development will see you rewarded with a wide variety of benefits such as:
A variety of leave arrangements Work-life balance with a flexible hybrid work arrangement Access to great customised training and career development opportunities Qualifications: Essential: Nil
Desirable: Extensive experience in using Salesforce
Special Conditions: The role will be offered full-time (1.0 FTE), ongoing with multiple roles available. Satisfactory Department of Human Services Criminal History Check or National Police Check (NPC) and Working with Children Check (WWCC) required prior to employment. Enquiries:
For confidential enquiries / further information about the role, please contact: Ali Kelly, Director, Digital Transformation,
How to Apply:
All applications must be submitted through the I Work For SA website. Applicants are required to submit the following:
Cover letter demonstrating the suitability for the role by addressing the key competencies (2 pages max) Prepare 3 referees (at least one should be current or recent line manager), to be provided on request. Pre-employment Declaration Form - find the attachment on the job advert. #J-18808-Ljbffr