Client Principal | Ashling Partners | Australia Ashling Partners is at the forefront of the Hyper automation revolution! We help clients improve productivity and employee engagement by leveraging Intelligent Automation, Robotic Process Automation (RPA), Process Intelligence, Intelligent Document Processing (IDP), and Machine Learning technologies. Our team leverages lean agile principles to make automation gains sustainable and a driving force for digital innovation.
As a Client Principal for Ashling Partners, you will serve as the primary point of contact with assigned Intelligent Automation customers and create Business Cases and ROI for all automation projects! Founded by business process improvement and technology industry veterans, Ashling Partners values meaningful work for our employees while driving real value for our clients in a sustainable and continuous manner. We will always value progress over perfection. While doing so, we strive to continually build a positive, appreciative, and fun culture for our organisation. Find us on the INC Best Workplace list for 2021! Our rapidly growing organisation is taking the world by storm, quickly becoming THE global boutique in Intelligent Automation. We are looking for life-long learners and servant-leaders who are passionate about innovation and the future of work. If this sounds like a place for you, we would love to meet you!
What You Will Do: Serve as primary point of contact with assigned customers and liaise between customers and developers. Support intelligent automation customers by providing answers, expertise, and insights as needed. Create Business Cases and ROI for all automation projects. Collaborate with the developers to ensure customers' development requirements are accurately captured for automation projects. Be familiar with RPA software to enhance knowledge of how automation works and to better inform customers on intelligent automation capabilities. Support the governance of the RPA process. Develop and track metrics and financial projections for each automation. Responsible for revenue under management and growth within existing client accounts. Accountable for high client NPS (net promoter score) to ensure we deliver quality, excellence and value. Maintain a portfolio of clients, sometimes doing the work of a Senior BA while also managing the delivery team, setting pace and milestones, communicating risks and issues, ensuring client needs are met. Support growth team by scoping project complexity and total hours needed across the delivery team. Accountable for project profitability and future growth. Conduct site visits to RPA customers, travel up to 25-50% when warranted. What You Will Bring: Bachelor's degree or equivalent experience. Previous experience in Business / Systems Analysis or Quality Assurance. Lean, Six Sigma, or general Business Process Improvement experience. Experience with RPA Tools such as UiPath, Automation Anywhere, Blue Prism a plus. Proven experience in eliciting requirements and testing. Advanced knowledge in generating process documentation including process flows, as-is/to-be documentation, and process design documents. Strong written and verbal communication skills including technical writing skills. Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.). Lifelong learner mindset. Strong analytical and problem-solving skills. Strong communication and management skills. Understanding of Agile SDLC. Why Ashling Partners: At Ashling Partners we strive to provide meaningful work in a positive, appreciative and fun culture for our own team. All firm members are referred to as "Ohana," the Hawaiian word for family, with regards to extended family beyond relatives. The concept emphasizes that extended families are bound together by a common belief, attitude or purpose and members must cooperate and remember one another.
Lifelong Learning – In the intelligent automation space change happens fast, in order to support that change, Ashling has developed a culture that enables lifelong learners to continuously develop their skill sets. Consistently Innovate with Cutting Edge Technology – We offer a continuous model for performance improvement and the opportunity to work with best of breed automation technology stacks. Provide Servant-Based Leadership – We believe the leader's role is to serve the organization, not the other way around. Practice Stewardship – We work together as peers, regardless of a person's formal role or authority in the organization. Be Entrepreneurial in Management – We empower people to bring ideas and challenge them with the responsibility to make them successful. Offer Open-Book Finance – We give everyone the opportunity to see the books, how we are being measured and what our score is, so they can feel empowered to impact success. Provide the Best Service – We may not be the cheapest, but we will deliver the best value to our clients. Make Data-Driven Decisions – We are a data-driven organization internally and externally. Be a fun place to work – We provide a positive, appreciative and fun culture. What Sets Us Apart: Quarterly book allotment (any book of your choice, no cap!). Uncapped training allotment. When applying state you found this job on Pangian.com Remote Network. #J-18808-Ljbffr