Company DescriptionAt TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill. We're proud to be collecting containers across Australia, with over 340 collection points across NSW. In addition, we have state-of-the-art Recycling Centres in Queensland, Northern Territory, Western Australia and Victoria.As a 'Looper' at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community.TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.The Area Supervisor reports directly to the NSW Network Manager and is responsible for overseeing the activities of cleaning contractors to ensure that TOMRA assets in the field are kept to a high standard of cleanliness and functionality at all times.This will be achieved by identifying key operational deficiencies in the performance of contractors, site conditions, and relationships with site stakeholders and then working closely with the management team to implement improvement strategies designed to promote the customer experience.You will be responsible for maintaining a strong customer focused relationship with our partners and support with resolving any operational, safety issues that arise in relation to the TOMRA Return Points on a site-by-site basis. As this role is responsible for overseeing the contractors and managing landlord relationships throughout a geographic region this will require extensive travel throughout the region.A requirement of the role is to oversee the training of contractors and staff and to ensure benchmarks for cleanliness, safety, and productivity are consistently achieved for TOMRA assets in the field.Drive performance through the management of people and technology to create agile and innovative solutions.This role is full time (5 days per week) and the successful applicant will be required to work 1 weekend day a week.Additional tasks may include:Ensure kiosks are always well presented, and maintenance schedules are adhered to.Analyse and improve operational processes and best practices.Provide ongoing assistance, guidance, and coaching support to contractors, and stakeholders.Optimize networks to ensure contractors are operating effectively and efficiently, and that they fully understand their duties and expectations.Regularly audit contractor performance and provide constructive feedback designed to address performance concerns and promote productivity.Complete regular site evaluation reports to be shared with contractors and employees for the purpose of developing strategies for improvements.Provide cleaning and maintenance support for TOMRA assets to ensure that their standard of cleanliness and operation is always maintained.Engage with current site Partners to ensure that the relationship between TOMRA and the site owner is maintained, working towards positive outcomes for both parties.Support the management team with the evaluation of new contractors.Receive and resolve disputes from contractors, employees, and site stakeholders and provide reports to HR and Management as required.Undertake site operations responsibilities, including cleaning duties (as required) as set out in the TOMRA Cleaning Guide.What makes a good Area Supervisor at TOMRA:Excellent communication skillsAbility to remain calm under pressureProfessional and a positive attitudeStrong time management skillsComfortable with technology (Systems and hardware)Minimum of 3 years of Supervision or Quality Assurance experience in a similar rolePeople management and development experienceStrong focus on customer service and conflict managementDoes this sound like you?! If so we would love to hear from you!
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