Area Manager - Retirement Living and Home Care Tweed Heads, Lismore & Far North Coast NSW
Management (Community Services & Development)
Full time
The Area Manager – Home Care and Retirement Living is responsible for overseeing and managing the delivery of home care and retirement living services across the North Coast Region, ensuring the provision of safe quality care, operational efficiency, compliance with the aged care quality standards, regulatory requirements and the achievement of financial and strategic goals.
You will lead a team of registered nurses, care managers and support staff to provide exceptional care to consumers, while also managing relationships with consumers, families, and key stakeholders. Where applicable, the Area Manager will be the Village Liaison Officer and may also be responsible for maintenance officer/s.
Operational: Lead and manage the home care and retirement living operations within the region, ensuring alignment with SCC's strategic plan and goals. Work with key stakeholders to maximise service delivery opportunities. Respond to all consumer complaints within required timeframes to ensure compliance with industry legislation/regulation and also maintain SCC's relationship and reputation with the consumer and within the region. Consumer Care and Service Delivery: Ensure the provision of high quality care and service delivery that meets consumers' needs, goals and preferences.
Staff Management and Development: Manage and lead a team of service advisors, home care employees, registered nurses – home care, rostering support staff, village liaison officer (where applicable) and maintenance officer/s (where applicable), providing leadership, guidance and support to ensure high quality service delivery.
Compliance and Quality Assurance: Implement and monitor quality assurance processes, conducting regular audits to maintain high standards of care and service delivery.
Financial Management: Monitor financial performance, identifying opportunities to improve efficiency and profitability.
Strategic Planning and Growth: Identify opportunities for growth within the region, including the expansion of services and consumer base.
This position may require travel within the designated regional areas and occasional travel to the head office for meetings. Flexibility in working hours may be required to meet the demands of the role. Competitive salary package, including company car. NFP salary sacrificing benefits + meal & entertainment allowance up to $15,900. Annual leave loading. Discounted private health insurance. Access to our Employees Assistance Program. Maxxia Salary Packaging and Rewards, including discounts at major retailers, cinemas and restaurants. Heart HQ our Southern Cross Care (NSW & ACT) People Platform that is packed with exclusive benefits and features designed to help you Celebrate, Connect and Succeed. Requirements: Minimum of 5-7 years of experience in a management role within the home care, aged care, or healthcare sector. We welcome applications from candidates with hospitality, hotel management & finance backgrounds. A postgraduate qualification in a related area is advantageous. Proven experience in leading and managing teams, with a strong focus on person-centred care. Experience in financial management, including budgeting and financial analysis. A proven track record of strong performance in driving performance and key field operations metrics. Sound understanding of relevant State and Commonwealth legislation as it applies to Home Care Packages and Home Support Programs. Able to prepare well researched, clearly presented reports and submissions as necessary. Current driver's license. Up to date computer skills including use of Microsoft office and electronic rostering. Well-developed leadership skills with a track record of building a team. Ability to set and maintain standards in the provision of quality care and support services to frail aged people. Sensitivity to and understanding of the needs of the elderly. This position may require travel within the designated regional areas and occasional travel to head offices or meetings. Flexibility in working hours may be required to meet the demands of the role. About Southern Cross Care (NSW & ACT) We are a not-for-profit organisation with a mission to empower older people to 'live life to the full'. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT.
We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel!
Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support. Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard.
SCC is an equal opportunity employer and values inclusion and diversity. All employment is decided on the basis of qualifications, merit, and business need. We are committed to a safe and respectful workplace.
At Southern Cross Care, you'll be part of a team who really makes a difference. Join us today and embark on a rewarding career journey while supporting residents and clients to live their best lives.
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