Why join us at SCC? We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we're able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
The Roles - we are currently recruiting for two full-time opportunities reporting into the Head of Retirement Living & Home Care.
Area Manager for Central Coast based in Bateau Bay and Caves Beach. Area Manager for North Coast based in either Tweed, Grafton or Casino. The Area Manager – Home Care and Retirement Living is responsible for overseeing and managing the delivery of home care and retirement living services within an SCC Region, ensuring the delivery of safe quality care, operational efficiency, compliance with the aged care quality standards, regulatory requirements and the achievement of financial and strategic goals. You will lead a team of registered nurses, care managers and support staff to provide exceptional care to consumers, while also managing relationships with consumers, families, and key stakeholders.
Where applicable in the region, the Area Manager will be the Village Liaison Officer and may also be responsible for maintenance officer/s.
This is an excellent opportunity for an experienced home care professional looking to take on a leadership role within a trusted brand to grow and develop through our organisation.
Responsibilities: Operational: Lead and manage the home care and retirement living operations within the region, ensuring alignment with SCC's strategic plan and goals. Work with key stakeholders to maximise service delivery opportunities. Respond to all consumer complaints within required timeframes to ensure compliance with industry legislation/regulation and also maintain SCC's relationship and reputation with the consumer and within the region. Consumer Care and Service Delivery: Ensure the provision of high-quality care and service delivery that meets the individual consumers needs, goals and preferences.
Staff Management and Development: Manage and lead a team of service advisors, home care employees, registered nurse – home care, rostering support staff, village liaison officer (where applicable) and maintenance officer/s (where applicable), providing leadership, guidance and support to ensure high quality service delivery.
Compliance and Quality Assurance: Implement and monitor quality assurance processes, conducting regular audits to maintain high standards of care and service delivery.
Financial Management: Monitor financial performance, identifying opportunities to improve efficiency and profitability.
Strategic Planning and Growth: Identify opportunities for growth within the region, including the expansion of services and consumer base.
Minimum Qualifications: Minimum of 5-7 years of experience in a management role within the home care, aged care, or healthcare sector. Proven experience in leading and managing teams, with a strong focus on person-centred care. Experience in financial management, including budgeting and financial analysis. A proven track record of strong performance in driving performance and key field operations metrics. Sound understanding of relevant State and Commonwealth legislation as it applies to Home Care Packages and Home Support Programs. Able to prepare well researched, clearly presented reports and submissions as necessary. Current driver's license. Up to date computer skills including use of Microsoft office and electronic rostering. Well-developed leadership skills with a track record of building a team. Ability to set and maintain standards in the provision of quality care and support services to frail aged people. Sensitivity to and understanding of the needs of the elderly. Degree in healthcare management, nursing, business administration, or a related field. A postgraduate qualification in a related area is preferred. Additional Information: This position may require travel within the designated regional areas and occasional travel to head offices or meetings. Flexibility in working hours may be required to meet the demands of the role. What's in it for you? Competitive salary package. NFP salary sacrificing benefits + meal & entertainment allowance up to $15,900. Annual leave loading. Discounted private health insurance. Access to our Employees Assistance Program. An extra day's annual leave paid at Christmas. Flexible start times. Maxxia Salary Packaging and Rewards, including discounts at major retailers, cinemas and restaurants. Heart HQ our Southern Cross Care (NSW & ACT) People Platform that is packed with exclusive benefits and features designed to help you Celebrate, Connect and Succeed. About Southern Cross Care (NSW & ACT) We are a not-for-profit organisation with a mission to empower older people to 'live life to the full'. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT. We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel!
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