Youre agile, keen and open to meaningful work and opportunities that come your way. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster My Australia Direct Pty Ltd is currently accepting applications for the position of "ICT Customer Support Officer" with Sonic Healthcare in Macquarie Park, NSWSonic Healthcare is an Australian-born organisation that has a global impact. At Sonic, you can work for an organisation that makes a difference to the healthcare outcomes of Australians. Sonic Healthcare is hiring for the position of ICT Customer Support Officer. This is a full-time position with annual earnings between $70,000 to $75,000 plus superannuation on offer depending on skills and general day to day duties will be as follows:• Efficiently responding to and resolving IT assistance requests from users• Installing, configuring, and maintaining network-based applications and systems• High level software and technical support to users both on-site and remote in a fast-paced environment• Perform troubleshooting both on-site and remote• Managing the run-up and decommissioning processes for collection centres.• Managing conflict resolution matters• Actively participating in regular team meetings and engaging in project management as required.Qualification, skills and experience:• Diploma level qualification or equivalent work experience in ICT Customer Support• A minimum of 2 years of experience in a similar role• Strong communication skills both in person and remotely• Knowledge of best practices around security, local and network-based user and group accounts and permissions, and data protection• Ability to learn new technologies quickly and with minimal guidance• Enjoys technical challenges and takes pride in solving them• Excellent interpersonal and communication skills both in person and remotely The RoleWe are seeking an energetic ICT Support Officer to work within our busy IT team. In this role you will provide a broad range of Information Technology related services, ensuring activities support business objectives in line with the MACA core values an opportunity to work in a dynamic business that puts "People First". This role is based in our modern head office in Welshpool with parking available.Secure your future with WA's number 1 Mining Contractor.MACA is an integrated contracting services group specialising in mining, civil construction, infrastructure, and mineral processing. With over 3000 employees, MACA supports 15 mine sites in Western Australia across a range of commodities including gold, iron ore, nickel and lithium. We strive to be the best by investing in our people, understanding our clients' needs, and having a relentless focus on continuous improvement. Our social responsibility is what drives us, and we make an impact through contributions and support we give our communities.Specific to this role you will:• Provide first line support for all IT related Issues and problems• Contribute and assist in procurement of IT hardware• Deploy new hardware to users utilising company standards• Maintain the IT Asset Register & IT Service desk• Support all MACA Communications (Data and Voice) including design and deployment of value-adding technologies to the business• Upkeep and support of Microsoft based Server environments including AD, SQL, Exchange/O365 Hybrid, SharePoint online and file and print servicesWhat we will offer you:• Very competitive salary from $85,000 to $92,000• Career development• Salary sacrificing optionsThere are many long-term opportunities available across our business, and more on the horizon. There is always room to grow and developinto the professional you want to be with MACAWe offer all this and more, Because We you want to come with us on our journey to growth, apply with us today at 're ready when you are.MACA is an equal opportunity employer and strongly encourages all females and Aboriginal and Torres Strait Islander applicants. Stay safe onlineCyber criminals are taking advantage of COVID-19. Be careful about who you give your information to.Never give your bank or credit card details or date of birth when applying for a job.Check if the job is genuine by researching the business and contacting them before this job ad is broken, incorrect, suspicious or offensive, report this job . attach_money attach_money Salary not specified work_outline work_outline Full time position, Permanent position calendar_today calendar_today Closes 29 May 2024, 12:00 AM #J-18808-Ljbffr
