Aquatic Services Coordinator

The RoleThis is an exciting time for Belgravia Leisure as we look to appoint a suitably qualified and experienced Aquatic Services Coordinator to build and lead a passionate, professional and highly engaged swim school team.The Aquatic Services Coordinator is responsible for the management and operation of the swim school and related services and will lead the Aquatic Services Officers / Swim Teachers to ensure the delivery of swim school programs are to the highest standard possible.The Aquatic Services Coordinator will deliver exceptional customer service and have an in-depth knowledge of aquatic programs, as well as detailed aquatic industry knowledge.
Planning and organising lessons and providing leadership to the team will require professionalism, equality, teamwork, accountability, and innovation to continually improve service delivery.You will be responsible for maintaining a strong relationship with all bookings such as local clubs and schools and will seek out opportunities to increase school lessons and user group bookings.The Aquatic Services Coordinator will deliver and drive exceptional service and a culture of innovation and will identify opportunities (including new programs) to maximise participation and will develop and execute plans through engagement with the leadership team and key stakeholders.This role will initially involve direct service responsibilities, including time spent in the water and on the deck supervising staff and programs and Saturdays.Key accountabilitiesImplement and promote the GOSwim program in line with Belgravia standardsImplement processes for the success of the GOSwim ProgramAdhere to business plan objectives and events calendarAchieve the set KPIs including financial performanceNumber of schools attending the programRetention of schoolsMaintain NPS and mystery shop scores in line with KPIs adopted by Belgravia LeisureManage budgets and prepare required reportsAbout the QualificationsNational Police CheckCurrent Level 2 First Aid & CPR CertificateWorking With Children Check (or equivalent)Current Swimming Teaching Certificate - Teaching of water swimming and water safetySwimming Teaching extension certificates (desirable but not essential)Previous Swim School Coordinator ExperienceStrong people leadership with an ability to inspire othersExcellent verbal and written communication skillsLegally entitled to work in Australia