Salary: $91,702 - $104,753 + up to 15.4% SuperannuationLocation: Campbell Park - ACTThe RoleThis is an exciting opportunity to work in a dynamic environment supporting the Royal Commission into Defence and Veteran Suicide Implementation Taskforce (the Taskforce), which has been established to lead Defence's response to the Royal Commission into Defence and Veteran Suicide Final Report and recommendations. This role is part of the Information Compliance Directorate, responsible for the management of Taskforce information through a collection of capabilities delivered through people, processes, and technology to ensure the confidentiality, integrity, availability, quality, and security of our information and data assets throughout their lifecycle.The System Support Officer Information Compliance will have a considerable level of stakeholder engagement and will need to understand how to capture and translate workflows into business process maps. They will be required to identify, anticipate and respond to stakeholders' needs and expectations to achieve work unit and Defence outcomes.They will exercise both initiative and judgement in the application of work practices and procedures, whilst having an in-depth understanding of multiple system platforms. High-level writing skills are required, whilst being capable of drafting documents for the Assistant Director, with minimal change required. The System Support Officer will work as a team to achieve the work unit outcomes.Responsibilities:Ability to obtain or formulate business rules and requirements from Taskforce members and convert them into process artefacts.Accountable for the effective coordination of workflows in and across the Taskforce.In-depth knowledge of business modelling concepts, tools, and techniques, such as Microsoft CRM Dynamics, Visio, PowerBi, and BMS.Experience with electronic management systems, sentencing, and records management processes.Strong stakeholder engagement skills to provide clear communication and understanding of process mapping.Understand the importance of datasets to measure business performance focusing on identifying opportunities.Ability to be adaptive to shifting work priorities as the Taskforce environment requires.Responsible for actively managing key stakeholder relationships.Accountable to contribute towards ongoing self-improvement and professional development of their work area.About our TeamInformation Compliance is responsible for undertaking planning to ensure the Royal Commission into Defence and Veteran Suicide Implementation Taskforce remains fit for purpose and Defence has options beyond the delivery of the Royal Commission final report. The Taskforce continues to capture observations, identify lessons and apply a continual improvement approach, in addition to reporting on performance metrics and the effectiveness of the Royal Commission into Defence and Veteran Suicide Implementation Taskforce. The Directorate also manages security, risk, and business continuity for the Royal Commission into Defence and Veteran Suicide Implementation Taskforce assurance activities to ensure compliance with legislation and Defence policy.Our Ideal CandidateThe System Support Officer should have experience in Microsoft Visio, Customer Relationship Management Dynamics, Electronic Management Systems, and Business Management Systems would be highly regarded.Other Essential Requirements include:Critical thinking and analysis skills.Stakeholder engagement skills.High standard of persuasive oral skills to communicate effectively with a wide range of people including Service, APS, and contracted personnel.Ability to tailor communication style and language according to the audience's level of knowledge, skill, and experience to educate, promote, and encourage compliant behaviour.High level to articulate IT fault rectification requirements, complete business mapping activities, report writing, and interpretation of business processes.Knowledge of compliance with legislative frameworks, government decision-making, and Defence's mission and policy requirements.
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