APS6 System Analyst for Enterprise Service Manager Canberra, Australia | Posted on 11/14/2024 State/Province: Australian Capital Territory Country: Australia Job Description Initial contract duration for 12 Months with extension up to a maximum of 12 Months Location: ACT Security Requirements: Must have NV1 Working Arrangement: Canberra - Candidates must work from Services Australia's Canberra office a minimum of 3 days per week.
About the Role: Soft Labs is seeking a System Analyst for Enterprise Service Manager for ICT Labour hire at their technology consulting based in ACT.
Requirements: The Systems Analyst will use their in-depth knowledge of IT Service Management to deliver outcomes.
They will provide expert advice on the subject matter of ITSM and on the software product ESM.
They will work closely with customers, end user representatives of the customer, and IT managers in charge of Service Management to produce expected deliverables.
The Systems Analyst will operate with a significant degree of independence and will work under the broad guidance of a section Director to deliver quality outcomes.
They operate with a high level of autonomy, with decision-making highly dependent on their own judgement.
Some out of hours work may be required.
Primary Technologies: Enterprise Service Management Software, Service Management subject matter ITIL.
Key duties may include, but are not limited to: Stakeholder Engagement to elicit requirements.
Conduct end user workshops to formulate requirements.
Collaboration with ITSM SMEs and leadership for business process requirements.
Documenting business requirements in the form of epics, features, user stories, and acceptance criteria.
Capture non-functional requirements.
Analysis and documentation of as-is state, mapping the to-be state and respective data flows.
Contribution to user testing in terms of reviewing UAT artefacts and providing consultancy on requirements, use cases, and acceptance criteria.
Work with application vendor representatives for problem resolution.
Collaborate with project management team regarding system deployment.
Mandatory Criteria: Must have a minimum of 5 years' experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia.
Systems and/or business analyst experience with Commonwealth agencies / Government Departments.
Systems and/or business analyst experience with Service Management Tool uplift.
Systems Analyst and/or Business Analyst experience with business improvement initiatives and business transformational projects.
Expert user of Visio, JIRA.
Good understanding of BPM tools (BPMN and UML).
Experience supporting User Acceptance Testing.
Exceptional facilitation and stakeholder management skills.
ITIL Certification.
Application Deadline: Monday, 25 November 2024 Job Types: Contract Rate: As per Australian Market Standards If you are interested in this position, please click Apply with your resume in WORD and send your details for review.
If you wish to have a confidential discussion, call us on 02 6108 3980 or 0410 756 040 for more information.
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