Open Arms – Veterans & Families Counselling (formerly VVCS) is Australia's leading provider of high quality mental health assessment and clinical counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.
The Senior Operations Manager (SOM) is responsible for supporting the Deputy Director in managing and coordinating operational and administrative functions that support the delivery of mental health clinical services to Open Arms clients.
The SOM assists in leading the administrative support team to provide efficient and professional support services to the Client Assist Contact Centre, and is also responsible for contributing to the quality improvement framework including the monitoring and reporting of client service standards, resourcing and financial activities.
The clinical support functions within Open Arms supports an extensive mental health service delivery program operating in a 24/7 telephony environment. The occupant of this position should possess strong leadership skills, ability to innovate and problem solve, good communication skills, personal drive and integrity and be able to positively contribute as part of the broader Client Assist leadership team.
Duties
Open Arms – Veterans & Families Counselling (formerly VVCS) is Australia's leading provider of high quality mental health assessment and clinical counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.
The Senior Operations Manager (SOM) is responsible for supporting the Deputy Director in managing and coordinating operational and administrative functions that support the delivery of mental health clinical services to Open Arms clients.
The SOM assists in leading the administrative support team to provide efficient and professional support services to the Client Assist Contact Centre, and is also responsible for contributing to the quality improvement framework including the monitoring and reporting of client service standards, resourcing and financial activities.
The clinical support functions within Open Arms supports an extensive mental health service delivery program operating in a 24/7 telephony environment. The occupant of this position should possess strong leadership skills, ability to innovate and problem solve, good communication skills, personal drive and integrity and be able to positively contribute as part of the broader Client Assist leadership team.
Duties
Eligibility
Mandatory Requirements
Notes
This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 18 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability Candidate Information Pack
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