The National Anti-Corruption CommissionThe National Anti-Corruption Commission enhances integrity in the Commonwealth public sector by deterring, detecting and preventing corrupt conduct involving Commonwealth public officials. It does this through education, monitoring, investigation, reporting and referral.Working with usThis is an exciting time to join the National Anti-Corruption Commission (NACC). In its establishment phase, we are looking for outstanding individuals to embed robust systems and processes, deliver exciting and diverse projects and demonstrate innovation and commitment to integrity in the public service.NACC staff work in a complex and dynamic setting where exceptional judgement and an ability to achieve results is critical. Successful candidates will have the ability to cooperate, manage, lead and perform successfully across corporate and operational functions.About this opportunityThe NACC has a Senior ICT Support Officer position available for immediate filling in Canberra. A merit list will be established to fill vacancies arising in the next 18 months.About the roleThe Senior ICT Support officer role is a technical role within the Commissions ICT Support team. The role is responsible for high-level day to day support on a national level as well as providing onsite support to the Canberra office (including VIP staff) alongside the Assistant Director – ICT Support.The role is also responsible for the administration and support of the Commission's M365 environment including MS Teams, SharePoint, and Exchange Online. As part of working in our greater ICT team the role may be required to assist the Cloud Engineering team with their work including packaging and distribution of software to users, as well as testing of new packages or software.Key activitiesThe successful candidate will work under the general direction of the Assistant Director - ICT Support. Key activities of this position include:Provide first and second level ICT support to staff remotely and in person.Designing, deploying and administering Microsoft Teams and SharePoint sites to meet business, security and information management requirements.Assisting with mobile device management, software packaging and deployment through inTune.Assisting in developing and maintaining Windows SOE, as well as managing licensing and distribution.Record and update all incidents and Service Requests in the ICT Service Management Tool and escalate where required.Manage the imaging and deployment of desktop hardware.Create and maintain support materials such as standard operating procedures and knowledge base articles. As well as provide ICT Training where it may be required.Acting as an escalation point for more complex incidents and problems, this includes logging, escalation and coordination with team members, other IT support areas and service providers to resolve and or provide workarounds.Assist to manage and develop a small ICT team to deliver effective and efficient ICT support to a national office network.Undertaking and managing procurement activities in relation to ICT software, hardware and services to support end users.Managing small projects as required.The NACC is a small agency. In addition to these activities, from time to time you may be asked to undertake tasks that are outside your usual span of duties but that are within the range of your capabilities. Supporting one another in this way provides opportunities for exposure across the agency and is an integral part of the NACC's positive workplace culture.EligibilityEmployment with the NACC is subject to the following conditions:Citizenship – applicants must be an Australian Citizen.Security clearance – this is a Designated Security Assessment Position. The occupant of this position will be required to undergo and maintain a security clearance to Negative Vetting 1.Suitability assessment - the NACC must be satisfied that successful applicants are of suitable character. They must undergo a rigorous pre-employment suitability screening process that can be intrusive in nature including (but is not limited to) detailed background, character, employment, police and financial checks.Probation - a probation period will apply to a new ongoing engagement in the Australian Public Service.We encourage applications from the Australian community including Aboriginal and Torres Strait Islander people, people of all ages, people from culturally and linguistically diverse backgrounds, and people with disability.ContactsThe key duties of this position and capabilities required are listed in the Information Pack below. If after viewing this information you have questions, please contact Matt Heal on 02 6203 8072.For assistance with the online application system, please email ****** CloseSunday, 1 December 2024 at 11:30pm (AEDT).Start your application by clicking the "begin" button.
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