The Client Benefits Division delivers products and services to give effect to defined DVA policy outcomes. The Division is responsible for claims management including registration, needs assessment, determinations, reconsiderations and reviews, as well as operational support activities such as quality assurance and compliance, performance reporting, and business coordination and improvement, business systems and administration. The Governance and Coordination Subsection is based in Canberra and its role is to support the Divisional Executive, coordinate various internal and external requests and provide a comprehensive Divisional response, and draft responses to Ministerial and Secretary's correspondence.The successful applicant will undertake work under limited direction and with reasonable autonomy. They will be responsible for the delivery of timely responses to Ministerial and other correspondence received by the Department of Veterans' Affairs. They will work as part of a team to ensure effective information workflow in a high volume, sensitive environment.Duties The Client Benefits Division delivers products and services to give effect to defined DVA policy outcomes. The Division is responsible for claims management including registration, needs assessment, determinations, reconsiderations and reviews, as well as operational support activities such as quality assurance and compliance, performance reporting, and business coordination and improvement, business systems and administration. The Governance and Coordination Subsection is based in Canberra and its role is to support the Divisional Executive, coordinate various internal and external requests and provide a comprehensive Divisional response, and draft responses to Ministerial and Secretary's correspondence.The successful applicant will undertake work under limited direction and with reasonable autonomy. They will be responsible for the delivery of timely responses to Ministerial and other correspondence received by the Department of Veterans' Affairs. They will work as part of a team to ensure effective information workflow in a high volume, sensitive environment.DutiesEligibilityNotesThis recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months. A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.Successful applicants engaged into the APS will be subject to a probation period.DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability Candidate Information Pack Start your application by clicking the "begin" button.
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