APS 6 – Salesforce Support Engineer
$650 - $750 (excluding super) CanberraContract (12-months, possible extension)WFH 2 daysAbout the role
This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component.
Duties Obtain a detailed understanding of the organisations complex business processes and rulesMaintain and configure Service Cloud, Health Cloud and Digital Experience applicationsProvide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessaryPerform interrogation of various log sources to investigate issuesEvaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/usersDevelop and maintain documentation on processes and configurationBuild and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.Undertake data analysis, data loading and reportingHandle deeper customizations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rulesExperience in designing, building and debugging Flows, including screen, auto launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regardedUse of Gitlab and version control for implementing fixes to productionCustomize and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning AppsWork within an Agile delivery methodologyEssential Criteria More than 2 years' experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App BuilderStrong problem solving and trouble-shooting skillsDemonstrates enthusiasm towards continued learning and developmentStrong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.Desirable Criteria Hands on experience with version control, branching and metadata deploymentsHands on experience with Vlocity/OmnistudioComfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.Application Requirements Applicants must hold Australian citizenship.Applicants must hold Baseline Clearance. National Criminal History Records Check and completion of the Agency's screening checksApplications close 16/04/24
For further details, please contact Mishael Solomon on 02 6162 7317 or email via ******
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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