Salary Range: $97,735 - $110,982 + Attractive Superannuation
Contact Officer: Jodi Ross 1800 550 460 ******
The Veterans' Review Board (VRB) is a specialist tribunal that delivers justice for veterans, current serving members, and their families seeking to challenge decisions that affect their interests. We contribute to improving the quality of government decision-making.
For over 100 years, veterans have had a right to an external appeal to seek review of decisions relating to entitlements and assessment of war pensions. The VRB has existed in its current form since 1985.
We are less formal than a court. Where possible, we help veterans or their family members resolve their applications by discussing the issues at an 'outreach' with a Conference Registrar or at a conference with a Commission representative. If an application cannot be resolved, our members will decide the case at a hearing.
We can only hear cases where the law gives us this authority, and the law that establishes the VRB and governs our operation is the Veterans Entitlement Act 1986 (the VEA).
The types of decisions that we most commonly review relate to:
Claims to accept liability or entitlement for a service injury, disease, or death
Applications for increase in disability pension
Compensation for permanent impairment or incapacity for work
Claims for war widow(er)'s or orphan's pension
Staff at the VRB are organized into two groups: client services and tribunal services.
Client Services teams include:
South Eastern (SE) Registry in Sydney
North West and South Australian (NWSA) Registry in Brisbane
The Alternative Dispute Resolution team
The Tribunal Support team includes member support, financial management, and internal communications.
The Veterans' Review Board is seeking a skilled NWSA Deputy Registrar to manage a key operational team within the Brisbane registry. The NWSA Deputy Registrar is an important part of the registry leadership structure and will work as part of a collaborative and supportive leadership group.
The NWSA Deputy Registrar will manage and support staff in a dynamic and fast-paced environment, provide high-quality service to external users and internal stakeholders, including VRB members and conference registrars. The NWSA Deputy Registrar will utilize their expertise in VRB procedures and jurisdictions to manage complex matters and support staff in the Brisbane registry client service team.
Duties
Assist the NWSA Registrar to manage the day-to-day operations of the Brisbane Registry to deliver an efficient, high-quality, user-focused registry service
Supervise staff to ensure registry standards are met and quality services are delivered to VRB users and VRB Members
Implement procedures and train staff to ensure the delivery of local registry operations and quality services
Provide high-level procedural guidance to VRB users and staff in the Brisbane registry
Maintain up-to-date knowledge of VRB's operational procedures and jurisdiction
Provide ICT support and assistance to VRB members including running electronic hearings using teams and troubleshooting common issues
Eligibility
Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check.
The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance.
Notes
This recruitment process is being used to fill a non-ongoing position for a period of up to 12 months with the possibility of extension. For more information about the role, please see the Candidate Information Pack.
Where a non-ongoing position is offered, the role may be filled for a specified term of up to 23 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion, and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives, and backgrounds.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
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