Aps 6 - It Service Desk Level 2 & 3 Support

APS Level 6 Canberra ACT, Penrith NSW, Darwin NT, Brisbane QLD, Adelaide SA, Hobart TAS, Melbourne VIC, Perth WA, Parramatta NSW, Australia Ongoing & Non Ongoing At the National Disability Insurance Scheme Quality and Safeguards Commission (NDIS Commission), we are dedicated to improving the quality and safety of NDIS supports and services.
We value diversity and are committed to fostering an inclusive workplace that supports and empowers all employees.
People from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and those from culturally diverse backgrounds, are encouraged to apply.
The aim of the DART program is to improve NDIS Commission system functionality and responsiveness to reduce the administrative burden on providers and support our governance and monitoring processes.
The DART program will also improve identification and response to both immediate and systemic NDIS risks.
About YOU As an IT Service Desk Lev 2 & 3 Support, you will have the opportunity to play a vital role handling complex technical problems while enjoying a collaborative and flexible working environment.
You will be able to demonstrate: 2+ years of experience in Level 2 or 3 IT support, with hands-on expertise in cloud and SaaS environments Strong problem-solving and analytical skills, capable of identifying and resolving complex issues Proficiency in IT service management frameworks and tools like Jira and ServiceNow Excellent communication skills, collaborating effectively with technical teams and business stakeholders Ability to think laterally and implement improved work practices while guiding and mentoring Level 1 staff.
About the ROLE Provide advanced technical support for escalated IT incidents, focusing on ITSM, cloud environments, and other technical systems Conduct root cause analysis to identify and address systemic issues, preventing recurrence Collaborate with ITSM specialists and external partners to implement solutions and enhance service delivery processes Manage and configure IT service tools like ServiceNow and Jira for optimal performance Ability to lead and mentor the Level 1 support team, guiding them on complex technical matters Address and resolve security-related issues, ensuring systems comply with security policies and standards.
Please see candidate information pack for full position description.
IT Service Desk Lvl 2 & 3 Support (APS 6) Opens in new window IT Service Desk Lvl 2 & 3 Support (APS 6) Opens in new window