APS6 Enterprise & ServiceNow Systems Support Specialist, Various LocationsAbout the roleThe ACIC utilises the ServiceNow platform which supports a wide range of business areas in the agency. These include ICT Service Management / Operations, ICT Asset Management, Customer Service Management, HR Service Delivery, Project and Portfolio Management, Internal Service Portal and automated workflows among several more platform applications, including custom built solutions. Alongside the ServiceNow platform, the ACIC also uses several other enterprise platforms, including but not limited to Jira, Confluence, Crowd, Intelledox and Content Manager.The Enterprise and ServiceNow Systems Support Specialist will join the ICT Service Delivery section within the Chief Information Officer branch. This section contains several teams, two of which you will operate within; the ServiceNow support team and the Enterprise Systems Support team. You will operate as the scrum master, facilitating daily/weekly stand-ups for the ServiceNow team, along with performing general ServiceNow and other Enterprise platform administrative, operational and minor development work.You may also manage development projects that will steadily grow in scale with your abilities, allowing you to build workplace automation and solutions for ACIC business teams that will directly benefit from the value you deliver to them. Formal ServiceNow certification training may also be provided.Key responsibilities:Facilitate daily/weekly stand-ups for the ServiceNow team.Perform general ServiceNow and other Enterprise platform administrative tasks.Manage development projects to build workplace automation and solutions.Our ideal candidateTo be successful in this role, you will demonstrate the following experience, skills and attributes:EligibilityThe ACIC is committed to diversity and inclusion. We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website.
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