APS 5 Participant Support Officer Practice Lead (General & Affirmative Measures)National Disability Insurance Agency – Hobart TASCurrently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.A new role awaitsNew roles are being established in Service Delivery and we are looking for highly reliable and professional APS 5 Participant Support Officer (PSO) Practice Leads to play a major role in the ongoing support within the Service Delivery State/Territory based business units.Our PSO teams will provide frontline support for NDIS participants and other stakeholders as a first point of contact for front of house enquiries, resolving enquiries and booking appointments as well as supporting additional internal stakeholders.Please note:*These roles are available under Affirmative Measures – Disability/First Nations. The affirmative measure position is to improve employment opportunities for people with Disability/First Nations in the Australian Public Service. They are open only to people with Disability/First Nations.*Where you can add valueAs a valued member of the team, you will be able to identify issues and risks across a range of administration and procedural activities, lead team members, set priorities and allocate work within your team.Main elements of this role include:Identifying, researching, conducting analysis and reporting on capability development and quality trendsDeveloping resources, delivering training, and supporting new starters and existing staffConducting quality assurance activities and providing feedback to team leaders and individuals on trends and areas for improvementProviding administration support for complex Service Delivery areas including recruitment and drafting correspondenceEnough about us, let's talk about youThese roles are team-based environment, and you will be able to effectively mentor a team, while also building capabilities within your team.To join our team, you will have:Possess well developed planning and organising skills to assist with team and internal stakeholders goalsProven administration and leadership experience. Be able to recognise peoples strengths, show empathy and have inclusive decision-making skillsIf successful, you will be either invited to complete a recorded video interview or attend an interview with panel members either face-to-face or via MS Teams.Your NDIA ExperienceWe work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.Access to higher superannuation and above market leave entitlementsCompetitive remuneration and working conditions that support a positive work life balanceAccess to ongoing professional development and learningWhile these roles may be performed from locations in Canberra, Sydney, Adelaide, Darwin, Brisbane, Melbourne, Perth or Hobart, other remote working arrangements may be considered.We intend to fill these roles in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.Applications for this role close: Tuesday 29th October 2024 at 11.30pm AEDTIf you have any questions, please contact Jacqueline Rawston on 0436 916 *** or email ****** is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
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