Aps 5 - It Service Desk Level 1 Support

APS Level 5 Canberra ACT, Penrith NSW, Darwin NT, Brisbane QLD, Adelaide SA, Hobart TAS, Melbourne VIC, Perth WA, Parramatta NSW, Australia Ongoing & Non Ongoing At the National Disability Insurance Scheme Quality and Safeguards Commission (NDIS Commission), we are dedicated to improving the quality and safety of NDIS supports and services.
We value diversity and are committed to fostering an inclusive workplace that supports and empowers all employees.
People from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and those from culturally diverse backgrounds, are encouraged to apply.
The aim of the DART program is to improve NDIS Commission system functionality and responsiveness to reduce the administrative burden on providers and support our governance and monitoring processes.
The DART program will also improve identification and response to both immediate and systemic NDIS risks.
As an IT Service Desk Level 1 Support, you will have the opportunity to play a vital role in assisting users with common IT and cloud-based service enquiries while enjoying a collaborative and flexible working environment.
You will be able to demonstrate: Experience in IT support or a related field, with familiarity in cloud environments like AWS or Azure Strong oral and written communication skills and customer service skills with a proactive, solution-focused mindset Ability to identify problems, analyse them systematically, and resolve them effectively Experience with service management tools such as Jira or ServiceNow Skilled at building and maintaining positive relationships with team members, stakeholders, and clients.
About the Role Provide first-line IT support, resolving technical issues related to standard IT, ITSM, and cloud services, using phone, email and service tickets Manage and prioritise incidents and service requests using a ticketing system Troubleshoot applications, guiding users to resolve common software issues Escalate complex problems to Level 2 or 3 support teams as needed Collaborate with ITSM specialists and ensure alignment with IT service management processes Document solutions and update internal knowledge base articles to resolve recurring issues.
Please see candidate information pack for full position description.
DART PD - IT Service Desk Lvl 1 Support (APS 5) Opens in new window IT Service Desk Lvl 1 Support (APS 5) Opens in new window