12 Month contract for an APS5 Internal Review OfficerAPS5 Internal Review Officer | Federal Government Position | 12-Month Contract I Brisbane CBDYour new company Hays has partnered with a Federal Government Agency in the Brisbane CBD to recruit an APS5 Internal Review Officer for a 12 month, full-time temporary assignment with the potential to extend.Your new role The APS5 Review Officer is accountable under limited supervision to undertake moderately complex to complex work. This role is guided by legislation, policies, procedures, standards, methodologies, and precedents. As a team member, you will perform work that involves team leadership responsibilities, including setting priorities and allocating work to other lower-level team members within the team. The Reviews Branch is the central point of coordination for handling and resolution of reviews and complaints. The Reviews Branch delivers a streamlined approach to manage the participant experience of internal reviews.Key Responsibilities:Work with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews, and the appeals process.Undertake evidence-based decision makingMonitor and manage caseloads, ensuring internal reviews are completed within set timeframes.Contribute to quality improvement activities to enhance service delivery practice, processes, and systems.What you'll need to succeed:You have experience in handling reviews and complaints, ideally within a similar context.You are skilled in evidence-based decision making and familiar with relevant legislation and policies.Australian CitizenshipExperience in the disability, health or aged care sectors is desirable.All applicants selected for an interview will be required to provide a reference check before interview.What you'll get in return:Through Hays, this role offers you an hourly rate of $55.24 Per hour + super, an opportunity to progress your career with this Federal Government Agency.Hybrid FlexibilityWeekly pay cyclesNominated choice of superannuation fundOnline time sheet submission and approvalNo hidden costs or payroll deductions for our servicesNo invoicing required for Pty Ltd holdersRegular contact with consultants throughout the duration of your assignment.What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, along with outlining the selection criteria.
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