Aps4 Support Officers, National Police Checking Service (Npcs), Canberra

APS4 Support Officers, National Police Checking Service (NPCS), Canberra About the role
Support Officers in the National Police Checking Service (NPCS or the Service) will be required to support the delivery of the Service, by providing timely and accurate customer support to our key stakeholders including police partner agencies, government and non-government organisations as well as members of the general public. The position requires candidates who have strong customer service and communication skills, as well as the ability to develop and maintain productive working relationships.
Key Responsibilities Accreditation and Audit
The Accreditation and Audit team is responsible for assessing applications from prospective organisations to become accredited with the ACIC for the purposes of submitting Nationally Coordinated Criminal History Checks, as well as managing the contract between Accredited Bodies and the ACIC. The team is also responsible for delivering the NPCS Assurance Program to ensure that Accredited Bodies are meeting their contractual obligations in accessing and using the Service.
Business Capability and Reporting
The Business Capability and Reporting team is responsible for any technical queries relating to the service for police and Accredited Bodies. The team also manages the reporting functions for the Service, which includes providing data to stakeholders regarding check volumes, revenue and other information relating to the Service.
Policy and Coordination
The Policy and Coordination team is responsible for the business policy direction of the Service, and manages the governance functions of the Branch. The team ensures that critical aspects of the Service meet emerging Government priorities, which benefit the community and national security.
Service Delivery
The Service Delivery team is responsible for providing operational and customer support to police, Accredited Bodies and members of the general public. The team is also responsible for stakeholder engagement for the NPCS.
Secondary Clearing
The Secondary Clearing team supports the processing of nationally coordinated criminal history checks to ensure the Service meets check processing benchmarks. The team supports the operational performance of the Service by assessing those checks that have had potential matches.
Our ideal candidate
To be successful in this role, you will demonstrate the following experience, skills and attributes:
Eligibility
The ACIC is committed to diversity and inclusion. We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.
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