*2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melbourne. Overview of the Team The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. The Technology Service Desk team within TAIM provides a responsive and respectful frontline function for desktop and end user support within Comcare's ICT environment. This team provides guidance and assistance in the management of service requests, incidents and ICT asset management. Overview of the Role The Service Desk Analyst will work closely with the Service Desk Team Leader. The Service Desk Analyst will provide responsible, reliable and respectful service desk support to users of Comcare's ICT systems within the service level agreement timeframes and as directed. This role is the first point of contact for all ICT enquiries. The Service Desk Analyst will maintain and promote a strong client focused technology service culture to support Comcare's business operations. Mandatory Qualifications and Experience Qualification in Information Technology or relevant experience. Eligibility and Specific Conditions of Employment Character clearance (police records check). Health clearance. Six months probationary period for new engagements. Security Clearance: Baseline. Specific Conditions: Ability to work flexible hours to support Comcare across Australia. After-hours work may be required. Some domestic travel may be required, including overnight absences. How to apply Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages). #J-18808-Ljbffr