Aps4 Redress Support Officer

We are seeking experienced APS4 Administration Support Officers for a Federal Government department, located in Greenway ACT. The contract is up to 12 months which includes paid leave and 15.4% superannuation.

APS4 Administration Support Officers provide administrative and operational support to the business teams, working under the support and general direction of senior staff.

What you will do: Complete administrative functions to support the work of the team including ensuring compliance with policy and processes.Assist with monitoring group mailboxes.Develop and maintain stakeholder relationships.Ensure the timely progression of applications to support trauma informed best practice.Demonstrate self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment.Our ideal candidate: Maintains a well-developed understanding of relevant legislation and policy frameworks.Demonstrates empathy and understanding and communicates effectively in a trauma informed way.Assists in building a culture that is supportive of staff and your own wellbeing.Possesses strong communication skills and follows directions.Manages workload effectively to meet deadlines and targets of the team.Communicates confidently and presents messages in a clear, concise and articulate way.Applies legislation, policies, procedures and information management requirements.Offers and Payments role specific: Use Case Management system to code an Independent Decision Maker's determination.Draft documents and use information sources available for accuracy.Print letters for posting.Monitor group mailboxes and ensure progression of allocated work.Support process for documents being moved into Case Manager and the validation of these documents.Retrieval and storage of hard copy applications from our stakeholder.Support progression of acceptance documents for applicant payments.Applicants are required to hold Australian Citizenship at time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance.

If you are interested in this role, please APPLY NOW or call Jane Rippingale at DFP Recruitment on (02) 6162 7333 or email ****** for further information.
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