Aps4 Participant Support Planner

An exciting and rewarding opportunity to join our Federal Government client where you will be able to make a difference to our community. This role will be at the APS4 level equivalent.

The Role Working within the Home and Living Planning and Operations Branch in the Service Delivery Group, the APS4 Planner provides operational and administrative support that is informed and directed by sound knowledge in service delivery areas and undertakes some research and analysis activities. Depending on location, the position may have direct contact with participants.

Responsibilities of the role include but are not limited to: Gathering information from participants and planning partners over the phone or in person, to enable high-quality planning and evidence-based decision-making. Using a range of policies, practice guidance, and legislation to make funding decisions in relation to participant plans to complement informal, community, and mainstream supports. Liaising with key stakeholders, including Partners in the Community, to deliver services to participants. Resolving issues and complaints in relation to participant plans. Completing administrative and data entry tasks relating to participants. Contributing to the achievement of key performance indicators, including planning targets. About You Experience working in an environment with changing priorities and timeframes. Ability to successfully organize your workflow. Experience in building relationships both with internal and external stakeholders. Sound MS Office and keyboarding skills. It is highly desirable that applicants have an understanding of or lived experience in the field of disability.

As this role is within the Federal Government, applicants must be an Australian Citizen.

If you are interested in this role, please APPLY NOW or call DFP Recruitment on 3239 2500 for further information.

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