APS4 Executive Assistant, National Manager People, CanberraPosition Type: Ongoing | Full-timeAbout the roleThe role of the Executive Assistant (EA) is to provide quality administrative support services to a member of the Senior Executive Service. The EA will be required to manage the diary and appointments of their employer, provide support and briefing papers for meetings, organise events, manage travel and liaise with internal and external stakeholders. An EA must be flexible and adaptable to changing work priorities and demonstrate high levels of resilience.Key responsibilities:Provide active support to a branch or work area (APS4) by undertaking 'front of office' functions, including greeting visitors, receiving and responding to phone calls, emails and correspondence, directing enquiries to the most appropriate service channel and assisting in resolving more complex customer issues that ariseCommunicate with employees internally and externally, such as external government departments and members of the public on behalf of the SES OfficerProvide advice, organise, schedule and coordinate all travel arrangements and supporting documentation for the Senior Executive and/or staff in a branch or work areaBuild and sustain relationships and obtain cooperation and assistance within the work area and other areas of the ACICUnderstand and support the principles of the legislative, regulatory, and corporate policy and procedures as they apply in the ACICBe responsive to changes and use common sense to solve problems that may be complex yet broadly similar to previous situations, research solutions which generally can be found in documented precedents or proceduresApply sufficient expertise and experience to perform a range of procedural, operational, administrative, analytical and problem-solving activities. Location: CanberraPosition Type: Ongoing | Full-timeSalary: $74,422 - $80,807About the roleThe role of the Executive Assistant (EA) is to provide quality administrative support services to a member of the Senior Executive Service. The EA will be required to manage the diary and appointments of their employer, provide support and briefing papers for meetings, organise events, manage travel and liaise with internal and external stakeholders. An EA must be flexible and adaptable to changing work priorities and demonstrate high levels of resilience.Key responsibilities:Provide active support to a branch or work area (APS4) by undertaking 'front of office' functions, including greeting visitors, receiving and responding to phone calls, emails and correspondence, directing enquiries to the most appropriate service channel and assisting in resolving more complex customer issues that ariseCommunicate with employees internally and externally, such as external government departments and members of the public on behalf of the SES OfficerProvide advice, organise, schedule and coordinate all travel arrangements and supporting documentation for the Senior Executive and/or staff in a branch or work areaBuild and sustain relationships and obtain cooperation and assistance within the work area and other areas of the ACICUnderstand and support the principles of the legislative, regulatory, and corporate policy and procedures as they apply in the ACICBe responsive to changes and use common sense to solve problems that may be complex yet broadly similar to previous situations, research solutions which generally can be found in documented precedents or proceduresApply sufficient expertise and experience to perform a range of procedural, operational, administrative, analytical and problem-solving activities. Our ideal candidateTo be successful in this role, you will demonstrate the following experience, skills and attributes:Ability to apply sound judgment in providing executive and administrative assistance to senior executives, managing diaries, organising conferences and meetings and collating required documentationAbility to provide administrative support and to research, manage multiple tasks, adapt to changing work priorities and deliver outcomes on timeWell-developed communication skills and the ability to adapt to an audience both in written and oral formAbility to develop and maintain effective relationships with a wide range of internal and external stakeholdersStrong team skills with the ability to transfer knowledge, support colleagues and contribute to team/organisational goals.Eligibility Citizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC.The ACIC is committed to diversity and inclusion . We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers. More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website. 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