On offer is a long-term contract with Full Time hours that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients through inbound and outbound calls to provide support and assistance. Pay Rates $44 - $48 per hour + superannuationFull time hours Monday - FridayHybrid opportunity 1-2 days from home once fully trainedLong-term contract Please note: For Federal Government opportunities, all potential candidates MUST be Australian Citizens and hold a valid National Police Clearance within 6 months. Successful candidates will be required to obtain a baseline clearance.Responsibilities:You will provide a high level of customer service. You will be required to interact with customers and provide support for general enquiries and assist where needed. Liaise with callers surrounding their concerns, questions and feedbackProvide guidance, support and advice tailored to individual needsAnalysing and interpreting information to make decisionsAssist with first contact resolution Effectively research information and share between multiple stakeholdersProvide telephone communication as well as written correspondenceInvestigate, manage and resolve complex casesMantain records within the Customer Relationship Management System (CRM)Navigate through multiple screens and programs whilst being on the phoneAbout you:Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemExcellent written and verbal communication skillsExcellent punctuality and attendanceAble to remain calm and professional The role would require employees to have availability between the hours of 8am and 7pm on a weekly basis and work on a rotating roster.Interested?What you need to do now:If you're eager to find out more, click 'apply now'Or to discuss the role further or send your CV please email Jasmine Kaiser at ****** to high volumes of applicants only those shortlisted will be contacted. Please note this position is not an immediate start and due to clearances and process we recommend only those with capacity to be able to wait 6-8 weeks before a start date to apply.If this opportunity is not quite for you but you are an Australian Citizen, have customer service experience and you are keen to join the Federal Government please get in touch to find out about other roles we are working on!------------------------------------------------------------------------------------------------------------------------------------What's in it for you with Randstad?Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits.We offer three pay runs per week ensuring you are always paid within the week.Access to My Randstad portal for easy payslip accessExclusive access to roles before we go to marketDiscounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many moreAccess to our employee assistance program services, including counseling services.Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.skillsCustomer Service, Contact Centre, Call Centre, contact center, call center, government, inbound, outbound, federal government, administration, full time,qualificationsnileducationSecondary School/High School
