Position Overview
The role operates within a small team of three (a Registrar, a Legal Case Manager and a Client Service Officer). That team forms part of the broader registry team. All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.
The Client Service Team provides service to all Court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.
The Federal Court has a wide jurisdiction, so Client Service Officers must be flexible in their approach to work and be willing to learn and adapt to new procedures. The successful applicant will have excellent communication skills with the ability to effectively liaise with a diverse range of stakeholders. They will also need the ability to understand and apply complex rules and regulations combined with careful attention to detail. Skills in database management and general records management are essential.
Working as part of a small team in a busy registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
Major Activities
On a day-to-day basis, Client Service Officers provide the following services:
Position Overview
The role operates within a small team of three (a Registrar, a Legal Case Manager and a Client Service Officer). That team forms part of the broader registry team. All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.
The Client Service Team provides service to all Court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.
The Federal Court has a wide jurisdiction, so Client Service Officers must be flexible in their approach to work and be willing to learn and adapt to new procedures. The successful applicant will have excellent communication skills with the ability to effectively liaise with a diverse range of stakeholders. They will also need the ability to understand and apply complex rules and regulations combined with careful attention to detail. Skills in database management and general records management are essential.
Working as part of a small team in a busy registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
Major Activities
On a day-to-day basis, Client Service Officers provide the following services:
Key Relationships
External Relationships:
Internal Relationships:
Competencies & Attributes Selection Criteria Strong Client Service focus and proven experience in the provision of front line client service in a high volume environment.Excellent clerical skills including the ability to assess documentation for form and completeness combined with high standards of accuracy and productivity.Excellent interpersonal skills plus an ability to deal efficiently with a wide range of people. Well-developed oral and written communication skills.Knowledge of the Federal Court's jurisdiction and procedures, or an ability to quickly acquire such knowledge, together with a capacity to interpret and apply guidelines and rules or legislation.Proven initiative and adaptability. Ability to work with minimal supervision and as an effective member of a team.Previous experience in the use of electronic case management systems and proficiency in the use of the Microsoft Office applications.Demonstrated knowledge of and commitment to workplace diversity and workplace health and safety practices and procedures. Contact Officer
For more information, please contact Andrew Burns on 0492 369 802 or at ******.
Eligibility
To be eligible for employment with the Federal Court of Australia, you must be an Australian Citizen and will be required to provide proof of citizenship if you are the successful applicant.
Applicants offered employment will be required to successfully undergo a police record check and must be willing to disclose all relevant and required information.
Successful applicants engaged into the APS will be subject to a probation period.Position Description PDF Opens in new window
Position Description WORD Opens in new window
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