Purpose of positionThe Court and Tribunal Services Team is a pivotal part of the Court's operational structure with broad responsibility across both general federal and family jurisdictions for enquiries management, filed document management, Deputy Registrar Support in Family Law and providing services directly to the judiciary.This position is for a Client Service Officer (CSO) role in the Albury Federal Circuit and Family Court of Australia Family Law Registry. CSO's must be flexible in their approach to work and be willing to learn and adapt to new procedures. CSO's may also fulfil a training, coaching and mentoring role and are responsible for monitoring and assisting staff on a daily basis with enquiries of a more complex nature. Key Responsibilities and DutiesThe responsibilities of the position are to: Purpose of positionThe Court and Tribunal Services Team is a pivotal part of the Court's operational structure with broad responsibility across both general federal and family jurisdictions for enquiries management, filed document management, Deputy Registrar Support in Family Law and providing services directly to the judiciary.This position is for a Client Service Officer (CSO) role in the Albury Federal Circuit and Family Court of Australia Family Law Registry. CSO's must be flexible in their approach to work and be willing to learn and adapt to new procedures. CSO's may also fulfil a training, coaching and mentoring role and are responsible for monitoring and assisting staff on a daily basis with enquiries of a more complex nature. Key Responsibilities and DutiesThe responsibilities of the position are to:Selection Criteria A demonstrated record of success in the provision of service to clients involving working directly with the general public and a demonstrated understanding of and commitment to providing client focused services in a high volume environment.A demonstrated high level of organisational, analytical and problem solving skills, the ability to use initiative and work independently and the ability to prioritise work to meet deadlines.A demonstrated ability to work well in a team, foster a positive team environment and demonstrated experience coaching and training colleagues (or related experience) .A demonstrated capacity to communicate effectively both orally and in writing with people from a wide range of backgrounds, including clients, other staff members, the judiciary and senior management. This will include a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.A demonstrated ability to contribute to and support change in the workplace including a strong ability to identify opportunities for process improvement and quickly acquire a sound working knowledge of court procedures, guidelines and policies. Contact OfficerFor more information please contact Belinda King, Manager Court Services via telephone on (03) 8638 6618 or email ****** EligibilityTo be eligible for employment with the Federal Court of Australia, you must be an Australian Citizen and will be required to provide proof of citizenship if you are the successful applicant.Applicants offered employment will be required to successfully undergo a police record check and must be willing to disclose all relevant and required information.Successful applicants engaged into the APS will be subject to a probation period.Aboriginal and Torres Strait Islander people are strongly encouraged to apply.Position Description WORD Opens in new window Position Description PDF Opens in new window Start your application by clicking the "begin" button.
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