APS4 - Claims Support Officer & APS5 - Claims DelegateThe Department of Veterans' Affairs (DVA) exists to meet the Nation's commitment to care for our veteran and defence service community—the men and women who have served Australia in times of war and conflict as well as peacetime.
We do this through programs of care, compensation, commemoration, income support and support services.
Our aim is to ensure enhanced self-sufficiency, quality of life, financial wellbeing and community recognition for those we support.
The Client Benefits Division (CBD) delivers products and services to give effect to defined DVA policy outcomes.
The Division is responsible for case management including registration, assessments, determinations and reconsiderations, as well as operational support activities such as quality assurance and compliance, performance reporting, and business improvement.
DutiesKey skills required and the duties of the roles are available within the Candidate Information Pack, see below.
Development opportunities and flexibilityThese roles are a perfect gateway into a career with the APS.
There are growth opportunities within the roles and also at higher levels once skills have been developed.
Many previous successful applicants have used their performance in these roles as a launching pad to a varied career both within our department and the wider APS.
The roles accommodate work from home arrangements, flexible time and generous leave provisions.
The roles are high paced and challenging but immensely rewarding as you see in real-time, the positive impact you can have on a veteran's well-being.
Successful applicants - The application and interview process will establish both a non-ongoing and ongoing merit pool.
Initially roles will be offered as an 18-month non-ongoing position with a very real opportunity for that to become ongoing as the contract progresses.
Many applicants who have started with us over the last year in a non-ongoing role are now permanent staff with the Department.
We intend to move quickly as we know organisations can draw out job application processes, but you will not be waiting long to hear from us.
Your start date is projected for the start of December 2024.
Within a week of this job closing, you will hear about shortlisting for an interview.
Interviews will be concluded by the end of October.
We value your time.
If you feel you have the skills required for this position and an interest in developing a career with DVA and the APS, we encourage you to submit an application and we promise not to keep you waiting.
If you are still unsure, please refer to the Candidate Information Pack which contains the duties for the position.
If you still have questions, please drop us a line at and we'll respond within 24 hours either via email or have someone give you a call.
EligibilityThis recruitment process is being used to fill ongoing and/or non-ongoing position/s.
For more information about the role, please see the Candidate Information Pack.
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 18 months.
A merit pool of suitable applicants will be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential.
We welcome people with diverse skills, experiences, perspectives and backgrounds.
We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds.
If you are a veteran or partner of a serving member looking for an opportunity to join the APS, then we would love to hear from you.
Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy.
Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit: recruitability
Candidate Information Pack
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