Aps3 Participant Support Officer

The APS3 Participant Support Officer is a team membership position and is responsible for setting prioritiesand managing work flow for their role and producing work that is subject to regular monitoring by moresenior positions within their management structure.The position will undertake procedural, clerical, administrative support and operational tasks includingsome basic research and analysis activities.The position may have a public contact role and may be required to communicate with and providestraightforward advice to a range of internal and external stakeholders.Responsibilities may include but are not limited to:? Managing and resolving participant matters by actioning planning tasks? Providing counter/reception support for the local office including participant enquiries in the self-helpkiosks and online support.? Resolving customer enquiries, providing information and/or referring customers to appropriategovernment or community services.? Managing the team shared email inbox, appointments and telephone enquiries.? Coordinating appointments with the use of Agency office facilities and ensuring facilities areaccessible for participants.? Undertaking research and investigation activities and preparing associated reports andcorrespondence.? Undertaking a range of data entry activities and ensuring follow up is completed.? Receiving and recording complaints and other feedback in the Business systems.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.key responsibilitiesInbound callsDatabase managementCustomer ServiceAh Hoc AdministrativeWorking with Vulnerable peopleskillsAdministration, Data Entry, Customer Service, Correspondence, DatabasequalificationsFederal government role - Must be an Australian CitizeneducationSecondary School/High School