Aps3 Participant Support Officer

We are seeking a candidate who can provide excellent administrative support in a Federal government agency in Robina. The role will see the successful candidate supporting a busy team, who support and engage with participants to manage their plans and supports.*Candidates must be an Australian citizen to apply*Duties:Managing and resolving participant matters by actioning planning tasks as per the Act.Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.Managing the team shared email inbox, appointments and telephone enquiries.Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.Undertaking research and investigation activities and preparing associated reports and correspondence.Undertaking a range of data entry activities and ensuring follow up is completed.Receiving and recording complaints and other feedback in the Business systems.Key skills/experience required:Excellent communication skillsPassionate about delivering excellent customer service to participants and clients in order to help achieve positive outcomesGreat attention to detailExcellent administrative skillsExperience working with people living with disabilities is desirable but not essentialMust be an Australian citizenThis is a 12 month opportunity located in Robina paying $37.36/hour plus super.Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment. For a confidential discussion about this role please feel free to contact Aoife Bradley - ****** **All applications must be submitted via the application portal**At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.skillsparticipant support, customer service, face to face, enquiries, supportqualificationsNo Qualifications RequirededucationSecondary School/High School