Aps3 Participant Support Officer

Job Opportunity: APS3 Participant Support Officer (Federal Government Contract) Talent International is currently recruiting for an APS3 Participant Support Officer to join a Federal Government client in Coffs Harbour, Charlestown, or Parramatta. This is a 12-month contract with the potential for extension, offering an hourly rate of $37.36 + Super and a 38-hour workweek (7.6 hours per day).
Role OverviewThe APS3 Participant Support Officer provides essential clerical, administrative, and operational support, ensuring effective communication with participants and internal/external stakeholders. This role offers a great opportunity for someone skilled in administration and ready to manage workflow efficiently under regular guidance from senior management.
Key ResponsibilitiesParticipant Engagement: Resolve participant matters by actioning planning tasks aligned with the NDIS Act.Reception Support: Assist participants in self-help kiosks, answer inquiries, and offer online support.Customer Service: Address customer inquiries, refer customers to relevant services, and manage the shared team email inbox.Administrative Support: Coordinate appointments, maintain accessible office facilities, and handle data entry, reporting, and complaint tracking.Essential SkillsStrong administrative support skillsEffective communication with diverse internal and external stakeholdersDesirable SkillsDiary and email managementDrafting replies to correspondenceScheduling meetings, coordinating travel, and document preparationIf you are ready to make a difference and contribute to meaningful participant support, apply now by submitting your resume in MS Word format. For a confidential discussion, reach out to Uvez Ahmed at 02 8240 9*** or ******.
Seize this opportunity to grow your career in the federal sector!
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