Aps3 Participant Support Officer - Griffith Office

APS3 Participant Support Officer - Griffith OfficeThe APS3 Participant Support Officer is a team membership position responsible for setting priorities and managing workflow. The role involves producing work that is subject to regular monitoring by more senior positions within the management structure. The position will undertake procedural, clerical, administrative support, and operational tasks, including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.Responsibilities may include but are not limited to:Managing and resolving participant matters by actioning planning tasks.Providing counter/reception support for the local office, including participant inquiries in the self-help kiosks and online support.Resolving customer inquiries, providing information, and/or referring customers to appropriate government or community services.Managing the team shared email inbox, appointments, and telephone inquiries.Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.Undertaking research and investigation activities and preparing associated reports and correspondence.Undertaking a range of data entry activities and ensuring follow-up is completed.Receiving and recording complaints and other feedback in the Business systems.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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