$67,339 - $74,197 + up to 15.4% Superannuation Townsville - QLD The Role
An opportunity exists for an APS 3 Health Clerk to join a dynamic and collaborative team providing health care services to Australian Defence Force (ADF) personnel in Townsville. The successful candidate will be required to perform a broad range of administrative and support tasks for a multi-disciplinary health care team. These tasks may include processing admissions, dispatches, reception duties, records maintenance, and the collation and distribution of reports.
The APS 3 Health Clerk is an important member of the Primary Health Care Team model, acting as an essential interface between ADF patients and their health care service. Their role involves liaison with patients, health professionals, and other relevant stakeholders to ensure support to services.
As an APS 3 Health Clerk, they are responsible for completing allocated tasks, contributing to team discussions, and handling patient inquiries under direction. They may also be required to support the integration and training of new team members as they develop experience.
About our Team
Joint Health Command (JHC) is responsible for the delivery of healthcare services to over 70,000 Australian Defence Force (ADF) personnel. Through the delivery of reliable, resilient, and best practice health services, JHC enables a healthy, ready, and supported Force from enlistment through to transition from service.
Health care services are delivered through eight Joint Health regions across Australia. The APS 3 Health Clerk position is part of Joint Health Unit - North Queensland and is based at Lavarack Health Centre, Townsville. Each Joint Health Unit facility provides a range of services which can include medical, nursing, dental, physiotherapy, mental health, rehabilitation, and in-patient care.
The JHC workforce is an integrated, multi-disciplinary team of Defence members, civilians, contractors, and professional health providers. We work together to manage around one million patient health service interactions with Defence members each year.
The Health Clerk Team is the face and administration hub of the health centre, responsible for managing the initial patient streaming (triage), medical appointments, referrals, specialist bookings, and administration processes. This position reports to the APS 4 Health Clerk.
Our Ideal Candidate
Working as part of the health care team, the ideal candidate will have experience in health administration and an ability to understand and apply medical terminology. They must understand privacy principles and how to handle sensitive and personal medical information in the maintenance of patient confidentiality.
The candidate must be customer-focused and able to engage effectively with a variety of stakeholders to support the delivery of safe, efficient, and high-quality care to patients. They must have strong written and verbal communication skills, and the ability to quickly develop rapport and foster effective working relationships.
They must be able to work to established priorities and procedures while exercising some autonomy about how their work is performed. The candidate will be able to achieve directed outcomes that may have an element of complexity. They must understand and comply with relevant Defence policies and legislative frameworks applicable to their role, and be committed to ongoing self-improvement and professional development.
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