Health Approvals and Payments, RAP and Transport Section is responsible for facilitating and coordinating access to high quality healthcare and services for veterans and their dependents, ensuring clients receive the support they require. Connecting our clients with the people and services they need to support their wellness journey.
Health Approvals and Payments, RAP & Transport (HART) Section
Health Approvals & Home Care Team – Adelaide
The Health Approvals and Home Care (HA&HC) team is a processing and telephony team. The team works closely with health providers and clients in the general community to provide two main functions:
The administrative management of prior financial approval requests for DVA clients which relate to medical procedures and treatments which are not covered under the Commonwealth Medicare Benefits Schedule, or where medical providers are requesting a fee above the existing DVA scheduled rates. Information and support for DVA's Veterans' Home Care (VHC) and Community Nursing Programs. This predominantly involves providing technical support to our contracted Assessment Agencies and Service Providers, but also involves providing some general information about the programs to our clients. The administrative management of prior financial approval requests for DVA clients which relate to medical procedures and treatments which are not covered under the Commonwealth Medicare Benefits Schedule, or where medical providers are requesting a fee above the existing DVA scheduled rates. Information and support for DVA's Veterans' Home Care (VHC) and Community Nursing Programs. This predominantly involves providing technical support to our contracted Assessment Agencies and Service Providers, but also involves providing some general information about the programs to our clients.
Health Approvals and Payments, RAP and Transport Section is responsible for facilitating and coordinating access to high quality healthcare and services for veterans and their dependents, ensuring clients receive the support they require. Connecting our clients with the people and services they need to support their wellness journey.
Health Approvals and Payments, RAP & Transport (HART) Section
Health Approvals & Home Care Team – Adelaide
The Health Approvals and Home Care (HA&HC) team is a processing and telephony team. The team works closely with health providers and clients in the general community to provide two main functions:
The administrative management of prior financial approval requests for DVA clients which relate to medical procedures and treatments which are not covered under the Commonwealth Medicare Benefits Schedule, or where medical providers are requesting a fee above the existing DVA scheduled rates. Information and support for DVA's Veterans' Home Care (VHC) and Community Nursing Programs. This predominantly involves providing technical support to our contracted Assessment Agencies and Service Providers, but also involves providing some general information about the programs to our clients.
Payments and Reimbursements Team – Melbourne
The PaRS team is responsible for processing client reimbursements for Medical Expenses Privately Incurred (MEPI) and a variety of health related provider and client accounts.
Rehabilitation Aids/Appliances Program (RAP) & Transport Team – Brisbane
This team is based in Brisbane. The Repatriation Transport Scheme (RTS) provides assistance to eligible persons with travel to medical treatment through:
Veterans or dependants with eligibility under the MRCA, DRCA or APBNT are also supported but transport assistance is available through the reimbursement model only.
RAP assists eligible persons through the provision of aids and appliances to minimise the impact of disabilities, enhance quality of life and maximise independence when undertaking daily activities. The program provides safe and appropriate equipment according to assessed clinical need in an effective and timely manner. RAP items are available to Gold and White card holders assessed by an appropriately qualified health provider.
This subsection is also responsible for the assessment and payment of Transport and RAP provider accounts.
The ideal candidate for the Client Service Officer position will possess skills to work under general direction, you will demonstrate the ability to multitasking, and work collaboratively with your peers for a positive and productive work environment. This role requires you to follow procedures, ensuring you understand eligibility, policies and legislation for positive outcomes in fast-paced team environments. You will be confident in communicating with clients and providers through calls, emails, and faxes to enable appropriate access to medical providers and treatments and services to meet client's needs.
Please note the Brisbane positions are all work from the office, we do not offer Work From Home.
Duties
The above duties may involve:
Eligibility
Notes
This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: Candidate Information Pack
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