Our client, a large federal government organisation based in Canberra, is seeking Call Centre Support Officers to join their team. An opportunity to be part of a significant project that will have a substantial impact on the Australian community.As the Support Officer, you will, under direction from supervisors, action enquiries, complaints, feedback and other matters. These items will come in through the Complaints Management webforms and email addresses, from other areas and from telephone calls.The team operates flexible hours to service all states in 'local time' including weekends and adjusted for daylight savings. This role requires officers to undertake rostered shift work to ensure coverage of required operating hours.What you'll do:Respond to email, webform and telephone enquiries, feedback and complaintsOperate professionally using training, resources and procedures providedIf necessary, make outbound telephone calls to stakeholdersEscalate complex issues as requiredProvide general administrative support, including relevant testing systems and proofreading documents.What you bring:Proven ability to communicate effectively and sensitively with a diverse range of peopleAbility to work under pressure in a highly agile and fast-paced operational environmentSolves problems while following a clear set of guidelines and rulesDemonstrates resilience and calm when dealing with complaints or a challenging situationKnowledge and experience in successfully completing allocated tasks and delivering quality resultsSound computer skills and an ability to quickly learn new technologyProfessional demeanour with a high level of integrityExperience working in a contact centre environment.This is an exciting opportunity to join a large federal government organisation based in Canberra. The organisation prides itself on its commitment to service design and human-centred outcomes. They offer long-term positions with opportunities for growth and development. Working here, you will be part of a high-performing team and have the chance to contribute to a large-scale project that will significantly impact the Australian community.What's next:Ready to make a significant impact? Apply Today by clicking on the link.Please note that candidates will need to be an Australian Citizen and complete a national police check.Aboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply please click apply or call Lucille Kotze on for a confidential discussion.About the jobContract Type: TEMPORARYSpecialism: GovernmentFocus: Service Delivery – Customer Advice and SupportIndustry: Call Centre and Customer ServiceSalary: AUD49.00 - AUD54.00 per hourWorkplace Type: On-siteExperience Level: Entry LevelLocation: Canberra CBDJob Reference: GQK/ACTDate posted: 5 September 2024Consultant: Lucille Kotze#J-18808-Ljbffr
