April 2024 Inbound Phone Sales Professional

April 2024 Inbound Phone Sales Professional Course

The April 2024 Inbound Phone Sales Professional Course is held online - 3rd, 4th and 5th of April (3 sessions) between 09:00 to 12:00 AEDT (3 hours each day, 9 hours in total).

$

497.00

AUD ex GST

April 2024 Inbound Phone Sales Professional Course Information

5.0

Rated 5.0 out of 5

The Inbound Sales Phone Professional training course has an average rating of 5.0 out of 5 stars!

The April 2024 Inbound Sales Phone Professional course will teach your phone-based employees (e.g. call centre, phone sales, admin team) a set of premium call-handling sales skills and advanced behaviours needed for sales success that is proven to work for any product, service or industry. The five core competencies and specific behaviour taught to your employees will influence a perspective and approach that shifts the focus from using a traditional 'sales process' to one that makes it easier for customers to buy. The 'Buying' versus 'Selling' method is perfect for those people and cultures where sales is resisted or looked upon as a fearful or negative thing either internally or by your customers. It's a sales-from-a-service paradigm that actually delivers more sales by ensuring opportunities don't slip through your fingers call after call. Sales Conversion, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted as your staff learns to be both more efficient and effective when customers contact your business looking for solutions to their needs. Delivered virtually over 3 x 3-hour sessions (or 1 x 8 hours onsite), we'll teach a structured yet natural approach (no scripts!) that encourages staff to be themselves and build rapport with customers, resulting in increased sales opportunities. Not only will your contact centre (or any phone-based employees) come away with increased knowledge and skills in premium call handling, but they'll also be armed with behaviours that will deliver improved job satisfaction and business outcomes (i.e. more sales!).

April 2024 Inbound Phone Sales Professional Fast Facts

Suitable for any employees who receive inbound sales opportunities over the phone.

Aligned to the Australian Customer Experience Professionals Association (ACXPA)

Quality Standards.

Delivered across 3 x 3-hour sessions to reduce business impacts and maximise learnings.

The inbound phone sales skills & methodologies that can be applied to any product or service across any industry.

Public and private training options are available.

Online/Virtual and onsite training options are available.

Designed and delivered by Australia's top Sales & Customer Service trainer, Simon Blair!

Optimised for Online/Virtual Training

This public course is delivered as a live online/virtual training course. Online/Virtual Training Dates and Times

This April 2024 Inbound Phone Sales Professional is delivered virtually via 3 x 3-hour sessions (9 hours in total) and is the preferred option for the majority of our customers as it enables us to keep the costs low and maximise learnings in short, highly interactive and engaging sessions that also help minimise the impact to your business. It's delivered on three separate days (1 x 3-hour session each day) with the specific dates and times as follows: 1st session – Wednesday, 3rd April 2024, 09:00 to 12:00 AEDT (Melbourne, Australia) 2nd session – Thursday, 4th April 2024, 09:00 to 12:00 AEDT (Melbourne, Australia) 3rd session – Friday, 5th April 2024, 09:00 to 12:00 AEDT (Melbourne, Australia)

The Inbound Phone Sales PRO course can also be delivered onsite at your premises as a single, 8-hour course. We can also provide a private virtual session (just for your employees) with session times and dates to suit you. Onsite training may incur additional travel costs depending on your location (as we don't have trainers available in every state).

Course Overview

Learn more about the Inbound Sales Phone Professional training course directly from the course designer and facilitator, Simon Blair.

Course Suitability

The April 2024 Inbound Sales Phone Professional Training course is designed for employees of any age and experience level who receive inbound sales opportunities over the phone – whether selling a product or service, upselling, cross-selling, etc. The skills we teach are applicable to all industries, products and services. Typical roles include: Call centre agents working in an inbound sales, online quotes, solutions etc. role. Call centre agents working in a customer service role where there is an opportunity to upsell or cross-sell. Customer service employees who handle inbound sales calls. Warehouse and administration employees who handle orders over the phone.

What Your Employees Will Learn

The April 2024 Inbound Sales Phone Professional course will introduce and coach your employees through both essential and advanced behaviours needed for sales success and positive customer experiences that have been developed and refined over three decades. The skills taught are aligned with the Australian Customer Experience Professionals Association (ACXPA)

Quality Standards.

A deeper dive into the advanced conversation and needs discovery skills will help them to uncover what customers want to achieve and also what they need to buy BEFORE products and services are even mentioned. Plenty of role-playing and practice is built to ensure your employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment. At the end of the course, trainees will be provided with a certificate of achievement. Delivered as 3 x 3-hour online/virtual sessions, the course includes eight core modules: Session One

1. The Psychology of Sales

This module explores what customers want and need from their phone sales conversations with you in order to make confident buying decisions within a positive experience, all based on decades of research. We compare and contrast traditional and modern sales methods and what are the key skills and behaviours the best sales people in the world use to achieve success. We reveal how the standards, when working together, help staff and teams deliver premium phones sales experiences that maximise conversion of enquiries to sales.

3. How to Engage

Your employees will learn how to create a strong first impression and customer focus by showing strong ownership, intent and how to manage expectations to build trust as the foundation for open conversations around their needs. A range of call sales simulations will be run for both group demonstration and lots of individual practice in the use of the key skills and behaviours learnt to better engage customers to set up sales success. Session Two

4. How to Discover Needs

We'll teach your employees the three critical discovery techniques (as used by the FBI) to more effectively converse, mirror and confirm customer needs and what they wish to achieve through your products and services. Individuals will then practice extensively with each other to develop some new habits and capability within the session.

5. How to Educate & Close the Sale

Participants will learn how to proactively educate and inform customers about products and services & process information in a manner that makes it easy for them to make confident buying decisions in the moment. Clarity, Pacing, Pausing, and consistent checks for questions, comfort and suitability are the key skills and behaviours covered to help customers better evaluate the solutions presented. Session Three

6. How to Close

Employees will learn how to better control and transform the end of their calls to avoid those often awkward, clunky finishes through a simple method of strong final checks, expressions of gratitude and thanks in a warm farewell. The three techniques for closing calls will be extensively practiced in rapid-fire simulations of the end of various call types in a range of contexts and situations to build greater confidence and expertise in call closing within the session. They will learn how to consistently sound fresh, engaging and empathetic (even when tired or worn down!) whilst projecting more confidence and clarity with each customer interaction.

8. Bringing it all Together!

Your employees will have a chance to extensively practice all of their newly learnt telephone sales skills through their role-playing of complete end-to-end sales calls with each other and the trainer. This will enable them to build greater confidence in applying their new call habits so they are ready to 'hit the ground running' and make an immediate impact on their customers, sales outcomes and your business.

About Your Trainer, Simon Blair

The April 2024 Inbound Sales Phone Professional course is facilitated by Simon Blair, one of Australia's leading trainers for telephone sales.

Inbound Phone Sales Professional Course Testimonials

We've received great feedback and testimonials from participants and managers who implemented the Inbound Sales Phone Professional training.

About CX Skills

CX Skills is a specialist training business that only delivers customer service, customer experience (CX), contact centre, workforce optimisation (WFM/WFO) and workplace wellness courses designed and facilitated exclusively by industry professionals. #J-18808-Ljbffr