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Description Assist with general workshop activities while completing on the job and classroom based training.
Assist in cleaning, inspecting, disassembling and other basic workshop activities
Learns Standard Repair Times (SRTs) and follows documented procedures and policies to complete basic repairs and maintenance
Assists with completing required documentation, such as work completed documentation and time sheets via handwritten forms or business system input screens
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation
Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
Skills Ensures accountability - Holding self and others accountable to meet commitments.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.
Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Education, Licenses, Certifications Secondary school diploma or equivalent
This position may require licensing for compliance with export controls or sanctions regulations.
Experience Minimal level of work shop experience required or basic level knowledge of engine products
Basic mechanical knowledge
Essential mechanical aptitude
Job SERVICE
Primary Location Australia-Queensland-Mackay-Australia, Mackay, Distributor BR 132
Job Type Apprenticeship
Recruitment Job Type Apprenticeship
Job Posting May 31, 2024, 1:39:11 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Onsite
Relocation Package Ineligible
This position may require licensing for compliance with export controls or sanctions regulations.
BENEFITS
OVERVIEWBenefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.
FINANCIAL WELLNESSAs a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.
HEALTH & WELLNESSYour wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.
CONTINUING EDUCATIONWhether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.
PAID INCENTIVEYou will receive annual merit and profit sharing based on individual and company performance.
DIVERSITY & INCLUSIONWe celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.
WORK-LIFE FLEXIBILITYYour energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.
EVERY EMPLOYEE, EVERY COMMUNITYYou are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.
DEVELOPMENT
AND GROWTHYou will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.
PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit consumer.ftc.gov/articles/0243-job-scams.
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