Appointment Setter / 'Closer' (WFH, With Real Purpose & Impact)We are a dynamic dental advertising agency seeking a highly motivated and personable individual to join our team as an Appointment Setter.
This role is taking inbound enquiries and converting them into in-clinic appointments. The ideal candidate will have excellent (1) social skills, making people feel safe, secure, heard, and supported over the phone, (2) appointment setting and sales skills, as well as (3) exceptional organisation skills.
Experience in a similar appointment setting or sales or over-the-phone customer support role is favourable.
Responsibilities: Engage with potential patients and inbound warm/hot leads over the phone (no cold outreach here), making them feel comfortable and supported while answering their questions and providing basic information about dental services (we will provide all training here, no need to be familiar with dental work of your own accord).Schedule in-person appointments for leads at our clients' dental practices.Support and coordinate inbound enquiries efficiently and professionally.Follow up with cold leads to nurture them through the pipeline and convert them into warm leads.Manage and update CRM systems to ensure accurate and timely lead information.Collaborate with the marketing team to provide feedback on lead quality and campaign effectiveness.Maintain a high level of customer service and professionalism in all interactions.Requirements: Exceptional verbal communication and interpersonal skills, applied to over-the-phone appointment setting.Ability to make people feel safe, secure, heard, and supported over the phone.Strong organisational skills and attention to detail.Ability to handle multiple leads and follow-ups efficiently.Proficiency in using CRM systems and other relevant software is a bonus but not required.Willingness to learn and adapt in a fast-paced environment.Company Culture: We believe in fostering a supportive and collaborative environment where every team member is valued and empowered to succeed not just in their career, but in life. Our core values emphasise supreme accountability and responsibility. We encourage a culture where everyone is committed to helping the entire team win. We are dedicated to personal and professional growth, and we support our team in achieving their goals. We value proactive team members who not only identify problems and bottlenecks but also focus on forward-thinking, solution-oriented approaches to continually improve our processes and overall performance.
Benefits: Competitive salary and performance-based incentives. ($80k base + super + performance bonuses)Comprehensive training and opportunities for professional development.Collaborative and supportive work environment, with a fun and engaged team.Application Instructions: To apply for this role, there are 2 things we'd like from you:
Please submit your resume, andPlease submit a cover letter in the format of a voice memo. That is, record a voice memo and send it through to ******. In your voice memo, we'd like to know (1) why you think you are a good fit for this role and (2) any prior experience in similar roles that may be relevant. #J-18808-Ljbffr
