Applications Support Specialist | Sydney, Au

FinTech company looking for a Technical Applications Support specialist to join their Sydney team! Your new companyYou'll be joining a growing FinTech business based in Sydney CBD. This company has some of the best engineers & product professionals in Sydney working for them. The company has a unique suite of products and operate within a lucrative marketplace.The company is extremely fast-paced and dynamic. They offer flexible working and the opportunity to work on bleeding edge solutions.Your new roleYou'll be joining as a Technical Applications Support Specialist - the role will be a blend of technical support and ensuring excellent customer experience / success through contributing towards delivering bespoke solutions.Your day to day will involve;Being a technical point of contact for customersPrioritise & triage incoming technical support requestsDocument support casesTroubleshoot technical issuesPerform root cause analysis on technical issues across multiple products & platformsWhat you'll need to succeed3 years experience in technical support rolesKnowledge of SQLUnderstanding of RESTful APIs and web servicesExperience with a major cloud provider - the company uses AWS so if you have this experience then greatExperience with Agile methodologiesBasic programming / bug fixing would be greatWhat you need to do nowIf you're interested in this role, please apply or get in touch with Daniel Postlethwaite | ******
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