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Applications Specialist Coordinator Functional area: Service
Onsite or Remote: Hybrid
Primary Skills:
Country/Region: AU
City: Perth
Location: Perth, WA, AU, 6000
Date of posting: May 29, 2024
At Epiroc, we're not just a company, we're a collective force of innovation and sustainability. Our commitment to our vision, "Dare to think new", drives us to continuously challenge conventional methods and seek groundbreaking solutions in an ever-evolving world. We believe in pushing the boundaries of what's possible, constantly reimagining our approach to working, thinking, and acting.
With a focus on safety and efficiency, Epiroc specialises in developing and providing a wide range of cutting-edge equipment tailored for the mining and construction industries. From drill rigs to rock excavation and construction equipment, our products are designed to meet the diverse needs of surface and underground applications. But our dedication doesn't stop there. We also provide unparalleled service and aftermarket support, ensuring our customers have the resources they need to succeed.
We're at the forefront of technological advancement, offering solutions for automation, digitalization, and electrification. Our technology portfolio includes state-of-the-art systems for machine automation and guidance, collision avoidance, connectivity, and information management. These technologies not only enhance productivity but also contribute to a safer and more sustainable future.
Epiroc is now seeking an Applications Specialist Coordinator to join our team in Perth. As an Applications Specialist Coordinator, you'll be tasked with overseeing remote support activities, managing escalations, optimising support services, promoting effective communication between stakeholders and developing the competencies of our Applications Specialist team.
Responsibilities of this role consist of but are not limited to: Utilising and leading Epiroc's ticketing system to record, monitor, and analyse support requests and team performance. Prioritising and allocating resources for applications support requests, ensuring timely resolution within agreed SLA timeframes. Troubleshooting and resolving technical issues in collaboration with internal and external stakeholders. Maintaining a repository of information and developing knowledge articles and quick reference guides. Implementing systems and processes to drive operational excellence and continuous improvement. Providing specialised training on product use, application, and maintenance. Ensuring adequate resources are planned and available for supporting applications, including identifying product specialists, tooling, and training needs. Offering leadership and support to direct reports, including conducting regular performance reviews and promoting continual development and growth. Overseeing the quote-to-invoice process, including managing service orders in SAP. The successful applicant will have: A strong commitment to working safely and looking after your colleagues Previous technology support experience within an aligned industry Previous experience working with Epiroc technology products (advantageous) Knowledge of mining and maintenance related practices and procedures High level of organisational and time management skills Excellent customer and stakeholder relation skills Excellent verbal and written communication skills A passion to continuously improve yourself, your team and Epiroc's products What we offer: Flexible work arrangements - 9 day fortnight or 2 days a week from home Support of a global company with unlimited career and mobility opportunities Company paid income protection and 12 weeks paid parental leave for all new parents A huge array of training opportunities including internal product training, access to e-learning and education assistance to study externally Opportunity to be part of a values-driven company, committed to your professional development By joining Epiroc, you're not just stepping into a job; you're embarking on a career path filled with opportunities for advancement and personal development. We're here to support your journey every step of the way, ensuring that you have the tools and resources to achieve your best. Together, we'll continue to push the boundaries of technology and make meaningful contributions to the industries we serve.
We're committed to creating an inclusive workplace where everyone has the opportunity to thrive. We actively encourage women, Aboriginal and Torres Strait Islander people, and individuals from culturally diverse backgrounds to apply.
Together, let's explore how you can maximize your potential and become a valued member of our team. Apply today or visit our careers page to learn more about the exciting opportunities awaiting you at Epiroc.
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com
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