Management (Information & Communication Technology)
Full time
Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
Opportunities for professional growth and development Supportive work environment with trusted leadership that values diverse perspectives.
Access to cutting-edge technology and tools Opportunity to drive change and make a difference.
Long-term, secure employment with a global company Make an impact at Serco
The key purpose of the Facilities Management (FM) Applications Manager is to manage a high performing team that provides technical support of FM Applications.
Your responsibilities include:
Ensuring the availability of the FM Applications service exceeds defined service levels Ensuring contractual KPI's with customers are met Completing resource planning and staff management of the FM Applications team Ensuring financial, people and customer targets are achieved and exceeded End-to-end management of incidents and 2nd and 3rd line support resolution within the FM Applications team Serco is a place for you.
This role is ideal for an experienced Applications Manager who can hit the ground running and make an immediate impact on our team.
This role requires exceptional leadership skills to effectively manage a team of 9-12 reports.
You'll oversee both project and operations management, ensuring smooth workflow while driving continuous improvements to ensure alignment with strategic initiatives.
To be successful in this role you'll have:
Background in application and database support in a complex environment Proven ITIL based service delivery management and history.
Experience working with senior stakeholders, management users, vendors, and subcontractors.
Experience managing teams, appropriately allocating responsibilities, coaching and mentoring.
Ability to empower team members to achieve goals, motivate each person to bring their best to the team and drive team cohesion.
Experience in budget submissions and P&L management.
If you are passionate about technology, people, and making a difference, we'd love to hear from you.
Impact a better future at Serco.
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