Management (Information & Communication Technology)Full timePERTH BASED ONSITE. Attractive rem. Perm roleThe smart, career-focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.About Us: We are a leading technology services company committed to delivering innovative solutions to our clients. Our team is dedicated to excellence, and we are looking for a talented Application Support Delivery Manager to join us in Perth. If you have a passion for technology, exceptional communication skills, and a proven track record in software development and service delivery management, we want to hear from you!Role Overview: As an Application Support Delivery Manager, reporting to the SDM, you will play a critical role in managing and delivering with a team, application support services and custom development projects. You will engage with C-level stakeholders, manage relationships with clients and vendors, and lead a team to ensure the successful delivery of our services.Key Responsibilities:Communication and Stakeholder Management:Engage with C-level stakeholders, providing exceptional communication both written and verbal.Demonstrate excellent consulting and stakeholder management skills.Work directly with clients and vendors to manage expectations and deliver results.ITIL/ITSM and DevOps:Apply a strong understanding of ITIL/ITSM methodologies, including Release Management and SDLC.Utilize proven experience with DevOps practices and tools to streamline processes.Technical Expertise:Possess a strong knowledge of corporate technologies, applications, and cloud, with a background in applications development.Manage corporate application support services, including core services, project services, and architectural services.Leadership and People Management:Demonstrate excellent people management and leadership skills.Manage multiple staff and prioritize work effectively.Influence and negotiate with stakeholders to achieve desired outcomes.Process Improvement and Project Management:Implement process improvements to enhance the efficiency and effectiveness of application delivery.Apply project management methodologies (Waterfall/Agile) for custom development and platform projects.Qualifications:Experience:7+ years in software development, with at least 3 years in project delivery and 2 years in application operational support.Education:Tertiary qualifications in computer science or a related discipline.Skills:Excellent communication skills, both written and verbal.Strong consulting and stakeholder management skills.Proficient in ITIL/ITSM methodologies and DevOps practices.Solid understanding of corporate technologies, applications, and cloud.Strong negotiation and influencing skills.Proven ability to manage application support services and lead a team.Experience in project management methodologies (Waterfall/Agile).Demonstrated capability in process improvements and application lifecycle management.WHAT'S IN IT FOR YOU?Diverse and challenging project workFlexible public holiday benefits and option to purchase up to 2 additional weeks leave per yearTraining and development opportunitiesSalary sacrifice, motor and novated leasesCommitted health & wellbeing plan including Employee Assistance Program12 weeks paid parental leave, increasing to 20 weeks for 5+ years serviceCorporate partnershipsDIVERSITY & INCLUSIONWe celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias. We value our collaborative culture and work together to support a variety of community organisations and social issues.
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