The Serco ICT Digital Team at Fiona Stanley Hospital We are a dedicated team of over 100 IT professionals delivering a comprehensive managed ICT & Digital service to the Fiona Stanley Hospital.We work with clinical and non-clinical stakeholders to plan, design, build, maintain, and support digital solutions that are critical to the ongoing delivery of services at Western Australia's largest and most digitally enabled public healthcare facility.In short, we take care of the technology so that health workers can focus on taking care of patients.About the Opportunity The Applications Consultant role is pivotal in ensuring the availability of the FM Applications service exceeds defined service levels, leveraging expertise to provide Level 2 and 3 OAM support for all FM Applications and ensuring activities are undertaken in accordance with the ITIL service management framework.This is a great opportunity to work with a close-knit team.This is a fixed-term contract with the potential for permanency based on outstanding performance and organizational needs.What you'll be doing Provide 2nd and 3rd Level Application Support for all FM ICT Service applications.Provide support on-site during normal business hours and on-call for all other times.Provide technical/escalated support to the Service Desk Provide technical application configuration services that are beyond the normal business level of configuration.About you You are an experienced Applications Consultant with a strong background in IT service management.Your proactive approach and commitment to exceeding service levels make you an invaluable asset to any team.Your ideal skills & experience Demonstrated experience working within a technical customer orientated environment Experience within a Healthcare environment is preferred Experience working within a Helpdesk/Service desk/Team environment Experience in working in a KPI driven service with delivery outcomes Development skills and experience to configure, support and troubleshoot applications and system integrations Understanding of SQL environments, including queries, stored procedures, and high-level database administration Experience with the Microsoft suite of applications, including SQL Server You do not need to match every listed expectation to apply for this position.If you like the look of the role, we'd love to hear from you.This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people.Please consider this requirement when submitting your application.About us – Serco & proud At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services.We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services.To learn more please visit www.serco.com/aspac Why Join Us You'd be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities , & those in our care You'll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!If you're inspired to make a positive difference, apply now.Serco's values of Trust, Care, Innovation and Pride underpin everything we do.We are curious, creative and collaborative.Our people matter and make a difference every day.We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging
