Application Support Engineer - Oa

Job Description About Accenture  Accenture is a global professional services company with leading capabilities in digital, cloud and security.
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Join Accenture and help transform leading organisations and communities around the world.
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Choose Accenture and make delivering innovative work part of your extraordinary career.
Job Description:   We are seeking a new talent to join the team, where you can collaborate in client-critical business application delivery and support.
Application Support provides the capability to Operate, Run, and Support Applications in scope.
Where incidents and problems occur, the goal is to work collaboratively with the client's Application teams to address the root cause and restore services as soon as possible.
Application Support Services manage the application in Production (Prod) but will include DevTest and PreProd where required.
Key Responsibilities:   As an application support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems.
You will be expected to perform independently and become a Subject Matter Expert (SME).
You will be required to actively participate and contribute to team discussions, as well as contribute to providing solutions to work-related problems.
You are required to be expert in Java/J2EE Technologies.
On-premises and Cloud Hosting, Capacity Management, and Monitoring.
Mentor junior resources, coach and train as required.
Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended.
Collaborate with cross-functional teams to troubleshoot and resolve application issues  Perform root cause analysis and implement corrective actions.
Develop and maintain technical documentation.
Participate in on-call rotation to provide 24/7 support.
Identify opportunities for process improvement and automation.
Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilising available tools.
Integrating these data feeds with dashboards as part of Service Performance Monitoring Services.
Serve as subject matter advisor for supported applications for the Application Development team.
Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.
Perform continuous improvement activities.
Release and Deployment Management  Job Qualifications (Must Have Skills)   Java, J2EE technologies.
Working knowledge of integration technologies like MQ, REST, API-based integration, etc., but not limited to.
Job Qualifications (Preferred Skills)   • Understanding of AWS and/Or Azure cloud platforms.
• Understanding of application monitoring tools and technologies.
• Ability to quickly develop prototypes and proof of concepts.
• Must be an Australian Citizen, and a security clearance is desirable.
Security Clearance Requirement Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance.
This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.
On-call and Shift Expectations: This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure).
Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support.
Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed.
Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.
Benefits of working at Accenture: 18 weeks paid parental leave Long & short-term career break opportunities Structured career development program.
Certified as a Family Inclusive Workplace Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
show more show less Qualifications At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity.
Our range of progressive policies support flexibility in 'where', 'when' and 'how' our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require adjustments to the recruitment process or have a preferred communication method, please email ****** and cite the relevant Job Number, or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action.
To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.
Learn how Accenture protects your personal data and know your rights in relation to your personal data.
Read more about our Privacy Statement.
Equal Employment Opportunity Statement for Australia: At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional.
We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.
We believe that equality drives innovation.
Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company.
This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.
We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation.
We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action.
To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.
Locations Canberra, Melbourne, Sydney Equal Employment Opportunity Statement for Australia At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity.
Our range of progressive policies support flexibility in 'where', 'when' and 'how' our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require adjustments to the recruitment process or have a preferred communication method, please email ****** and  cite the relevant Job Number, or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action.
To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.
Learn how Accenture protects your personal data and know your rights in relation to your personal data.
Read more about our Privacy Statement.